Global Customer Service Provider Recognized for Driving Positive Culture Change Based on Employee Feedback
IRVINE, Calif.–(BUSINESS WIRE)–Alorica Inc., a trusted global leader in customer experience (CX) solutions, announced today that it won Comparably’s Best CEOs for Diversity Award. Based on the sentiment of employees of color who anonymously rated Alorica during a 12-month period (July 2020 – June 2021), this award recognizes the Company for driving positive culture change and encouraging diversity and inclusion across the organization.
“With nearly 70% of our U.S. workforce comprised of minorities, I am incredibly proud of the impact we are making within our Alorica family and also in the communities in which we operate,” said Andy Lee, Chairman and CEO of Alorica. “Inclusiveness has always been a part of Alorica’s DNA. This award is a testament to the remarkable work our employees are leading through our TIDE program, which celebrates, supports and empowers diverse voices around the globe, and in turn, builds a stronger sense of unity. I share this recognition with every employee at Alorica who helps us build a work culture that is accepting, kind and encouraging.”
In 2020, Alorica launched TIDE, a grassroots diversity, equity and inclusion (DEI) initiative as part of its global Corporate Social Responsibility program. Now an integral component of the employee experience, TIDE’s ongoing Real Talk series provides employees at all levels with an interactive forum to increase awareness, share experiences and develop solutions to social issues within their communities. Since its inception, Alorica’s TIDE teams have facilitated over 70 Real Talk sessions around the world.
“This past year shined a vital spotlight on racial inequities,” said Comparably CEO Jason Nazar. “Our annual Best CEOs for Diversity recognizes the leaders that employees of color have deemed as top-notch. This year’s list is no exception with an incredible group of chief executives, like Alorica’s Andy Lee, that have shown strong leadership through the pandemic and a commitment to DE+I in their organizations.”
Alorica is the world’s largest minority-owned business process outsourcing (BPO) provider and certified as a Minority Business Enterprise (MBE) by both the National Minority Supplier Development Council and Southern California Minority Supplier Development Council.
Comparably’s Best CEOs for Diversity Award is among several accolades Alorica has received since last year, including the 2021 Stevie Award which recognized Alorica for Minority-Owned Business of the Year. The company was also distinguished as an Impact Sourcing Champion by IAOP in July 2020 for strategically hiring thousands of employees around the world from underserved communities. Additionally, Alorica was recognized by two of the leading industry analyst firms earlier this year—Gartner named Alorica a Leader in its 2021 Magic Quadrant for Customer Service BPO for completeness of vision and ability to execute and NelsonHall named Alorica a Leader in its 2021 Social Media CX Services NEAT Assessment for Content Moderation, Trust and Safety.
Alorica is a trusted global leader in customer experience solutions. We are made up of 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the best talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Alorica contact centers and operation hubs span the globe with locations in 15 countries. To learn more, visit www.alorica.com.
Comparably (www.comparably.com) is a leading workplace culture and compensation monitoring site that provides the most comprehensive and accurate representation of what it’s like to work at companies. Employees can anonymously rate their employers in 20 workplace culture categories, providing the public a transparent and in-depth look at the experiences different segments of workers have based on gender, ethnicity, age, department, tenure, location, education, and company size. Since launching in 2016, Comparably has accumulated 10 million ratings on 60,000 U.S. companies. The platform has become one of the fastest-growing SaaS solutions for employer branding and a trusted third-party site for workplace and salary data, most notably for its annual Best Places to Work series.