Skillsofts Global Knowledge Skills and Salary Report Finds Three in Four IT Departments Face Critical Skills Gaps OutBuro lgbtq professional entreprenuer networking online community gay lesbian queer

Skillsoft’s Global Knowledge Skills and Salary Report Finds Three in Four IT Departments Face Critical Skills Gaps

Gaps in IT staff skills causing increased stress levels and decreased productivity within organizations

BOSTON–(BUSINESS WIRE)–#LandDSkillsoft (NYSE:SKIL), a global leader in corporate digital learning, today released its annual Global Knowledge IT Skills and Salary Report, exploring the current state of skills gaps, training and development, compensation, and job satisfaction in the IT industry. Based on responses from more than 9,300 IT professionals, the report found that 76 percent of IT decision makers worldwide are facing critical skills gaps in their departments – a 145 percent increase since 2016. While still a significant challenge, this represents the second consecutive year of slight improvement (79 percent in 2019, 78 percent in 2020).

skillsoft navy

“Today’s digital-first economy has presented significant opportunities for organizations. However, it has also created a dire need for new skills in cloud computing, cybersecurity, AI, DevOps, and many other critical tech areas,” said Michael Yoo, General Manager, Technology & Developer, Skillsoft. “Gaps in skills don’t just disappear, they only grow wider if not properly addressed. While it is encouraging to see early signs of closing the gap, work is far from done. Organizations must place a bigger emphasis on investing in employee training, empowering professionals to earn new certifications, and filling vacant roles with diverse candidates.”

To continue closing the skills gap, understanding the reasons behind it, and its impact, is critical. As digital transformation accelerates, 38 percent of IT decision makers cited the rate of technology change outpacing their existing skills development programs as the primary driver, followed by difficulty in attracting qualified candidates (35 percent) and lack of investment in training resources (32 percent). In addition to the direct effect these gaps have on organizations’ bottom lines – IDC predicts the financial impact growing to $6.5 trillion worldwide by 20251 – respondents also said they increase employee stress (55 percent), make it difficult to meet quality and business objectives (42 percent and 36 percent, respectively), and create project delays (35 percent), among other challenges.

Of note, organizations are increasingly recognizing the role that professional development plays in combatting skills gaps and raising employee morale and retention, with 56 percent of IT decision makers saying they have a plan in place to train existing team members. And, given that 80 percent of IT professionals report a myriad of benefits after achieving new skills and certifications – including improved quality of work (49 percent), higher levels of engagement (32 percent), and faster job performance (27 percent) – providing upskilling opportunities is a win-win for both organizations and employees alike.

Additional takeaways from the Global Knowledge IT Skills and Salary report include:

  • IT staff crave learning and development and will move on if they are not getting it.

    • For the third consecutive year, respondents that switched employers within the past year cited a lack of growth and development opportunities as their top reason for doing so (59 percent), taking precedence over better compensation (39 percent) and work/life balance (31 percent).
    • When training, 66 percent of respondents said they prefer a formal, instructor-led approach, while the remaining third gravitate toward informal, peer-to-peer methods, underscoring the value of providing personalized and blended learning experiences.
  • Salaries are on the rise and opportunities exist for even bigger paychecks.

    • The average annual salary for IT professionals has increased across all regions. Aside from executives and those in sales, the higher-paying positions are in cloud, risk management, security, and IT architecture and design.
    • 52 percent of respondents said they received a raise in the past year, attributing the increase to a variety of factors including job performance, developing new skills, and obtaining industry certifications.
  • More IT professionals are certified than ever and are boosting the bottom line.

    • 92 percent of all respondents said they have at least one certification, a 5 percent and 7 percent increase compared to 2020 and 2019, respectively.

      • 64 percent of IT decision makers say certified employees deliver $10,000 or more in added annual value compared to non-certified team members, demonstrating the positive impact that investment in training has on organizations’ bottom lines.

Resources:

1 – IDC, IDC FutureScape: Worldwide Future of Work 2022 Predictions, Doc. #US47290521, October 2021

Research Methodology

The 2021 IT Skills and Salary Survey was conducted online from November 2020 through February 2021, yielding more than 9,300 responses globally from IT decision makers and staff. Distributed by Global Knowledge, technology companies, and industry associations around the world, the survey was made available in web articles, online newsletters, and social media, and tabulated using the Qualtrics XM Platform.

About Skillsoft

Skillsoft (NYSE:SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior-change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Learn more at www.skillsoft.com.

Contacts

Investors
James Gruskin

james.gruskin@skillsoft.com

Media
Caitlin Leddy

caitlin.leddy@skillsoft.com

70 Percent Of Younger Workers Have Forgotten How to Conduct Themselves in an Office OutBuro lgbt professional entreprenuer networking online community gay lesbian transgender queer bisexual nonbinary

70% Of Younger Workers Have Forgotten How to Conduct Themselves in an Office

Recent studies revealing a “development dip” in worker skills are a signal for action, says Questionmark

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#LearningAndDevelopment–Studies of business leaders and younger workers have revealed evidence of a “development dip”, which left unaddressed, could result in a permanent loss of skills in the workforce.

Twin studies in the UK reveal the way the pandemic has harmed the professional development of 16–34-year-old workers.1 They follow global trends research, which suggests young workers have lost out on work during the pandemic. 2 Questionmark, the online assessment provider, says employers must act on the emerging evidence, to prevent a skills loss becoming a permanent feature of this cohort of the workforce.

In a survey of 250 business leaders at large companies, commissioned by LinkedIn, almost nine out of ten (87 percent) admitted young employees had suffered a Covid-related “development dip”.

A complementary survey of over 1,000 workers aged 16-34 found that two thirds (69 percent) believe their professional learning experience has been impacted by the pandemic. The effects could be long-lasting, with almost three quarters (71 percent) saying they had forgotten how to conduct themselves in an office environment. An International Labour Organization report found that the decline in employment rates among young workers was 2.5 times greater than that experienced by older workers.

John Kleeman, Founder of Questionmark, said: “To make sure the pandemic disruption does not lead to a permanent loss of skills, employers must tackle the ‘development dip’ head-on. Workplace training and development is an investment that brings a positive return to both employer and employee. Considering the extraordinary circumstances through which we are currently navigating, these studies will rightly be seen by many as a signal for action.”

As employers consider the impact of the pandemic on their staff, online tests and assessments can offer real information around development issues across their workforce. The results of the assessment reveal what kind of support is needed. Further assessments can check whether training and interventions are successful. With hybrid work patterns showing no sign of abating, senior business leaders have noted the benefits of online training, such as greater time and cost efficiency, the personal relevance of tailored coursework, and more modular content allowing workers to log on at times that suit them.

Find out more about online assessments can play a crucial role in addressing the “development dip”: https://www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 http://hrnews.co.uk/9-in-10-business-leaders-say-young-people-hit-by-covid-19-development-dip/
2 https://www.ilo.org/wcmsp5/groups/public/—dgreports/—dcomm/—publ/documents/publication/wcms_795453.pdf

Contacts

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Peter Sigrist: peter.sigrist@fourteenforty.uk +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

Career Development Is Essential to Improving the Employee Experience OutBuro - the lgbtq professional entrepreneur online networking community gay lesbian bisexual transgender queer job listings

Career Development Is Essential to Improving the “Employee Experience”

Internal certification programs make career development meaningful and measurable

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–As high numbers of workers look set to change jobs as part of the “great resignation”, employers are upping the ante on staff retention by seeking ways to improve the “employee experience”.

Questionmark, the online assessment provider, is urging managers to put career development at the heart of that employee experience in 2022 — or risk losing staff.

In a bid to retain the best talent, employers have been focusing on making changes to the workplace environment and improving relationships between team members and managers. Yet a new survey of American workers reveals that career development remains the most important retention factor. Nearly two thirds (64 percent) say they would leave their job in 2022, citing a lack of growth, training, and development opportunities.1

Neil McGough, General Manager of Questionmark, said: “A company’s culture plays a pivotal role in employee retention. There is a view that the only way employers can stave off the threat of the ‘great resignation’ is to look with fresh eyes at the ‘employee experience’. Yet workers remain consistent that their number one demand is career development. It is essential that employers re-invest in their teams and find a way to increase a sense of career development across their organizations.”

Career development works best when it is meaningful and measurable. By issuing internal certificates and digital badges, underpinned by robust assessment or skills development, employers can help team members mark and recognize their progress.

www.questionmark.com

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.inc.com/rebecca-deczynski/employee-training-upskilling-retention-survey.html

Contacts

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Peter Sigrist: peter.sigrist@fourteenforty.uk +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

OutBuro lgbt professional entreprenuer networking online community gay lesbian transgender queer bisexual nonbinary 2

Employers Need a Break With the Past to Trigger the “Great Rehire”

With evidence growing of a mismatch between job openings and candidates, there needs to be a renewed focus on modern skills

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–The hiring system appears to be broken, with record job openings failing to trigger a “great rehire” because of an outdated focus on the wrong skills, says online assessment provider Questionmark.1

A recent survey of unemployed workers found over two thirds (70 percent) of job seekers were frustrated they could not find the right job to apply for. The majority (59 percent) also claimed there aren’t enough openings in their preferred profession. 2

Hiring for modern skills like critical thinking, problem-solving and digital literacy could be the answer, according to Questionmark. It appeals both to what employers increasingly need and what employees are looking for to advance their careers.

Neil McGough, General Manager of Questionmark, said: “After the ‘great resignation’ everyone has been waiting for the ’great rehire‘ but what has emerged is a serious mismatch between employer requirements and employee expectations. This problem could be mitigated by a renewed focus on modern skills. Employers need to assess the skills of their current workforce and review how required skills are presented in job specs and recruitment ads.”

Questionmark’s report “Modern Skills for a Post-Pandemic World” sets out the skills that would not traditionally be included in a generic job specification, but which employers now need and employees may find more attractive. These include:

  • Technology skills such as digital collaboration, digital communication, cybersecurity awareness and understanding artificial intelligence (AI)
  • Cognitive skills such as critical thinking and problem solving, data literacy, communication and creativity
  • Cultural skills such as accountability, collaboration and teamwork, and compliance

Questionmark urges employers to use assessments to gather real information about the modern skills that their current workforce has, and those offered by candidates through the recruitment process. A clear grasp of these alongside the technical skills associated with a role could provide a more appealing way to frame a job opening, helping to close the skills gap that is threatening to slow economic growth.3

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centres.


1 https://apnews.com/article/health-coronavirus-pandemic-business-38685e73f4d7d7e51952263586896680
2 https://www.flexjobs.com/blog/post/job-seekers-frustrated-by-lack-of-opportunities/
3 https://finance.yahoo.com/news/skills-gap-may-turn-into-skills-canyon-by-end-of-pandemic-executive-warns-143047625.html

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Peter Sigrist: peter.sigrist@fourteenforty.uk +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

OutBuro lgbt professional entreprenuer networking online community gay lesbian transgender queer bisexual nonbinary 2

Lack of IT Talent Is Harming Tech Adoption

Certification bodies should speed and scale up programs to meet new demand

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#IT–A lack of talent is the number one barrier to firms embracing new technologies, according to a survey of IT executives.1 Certification bodies must increase the speed and scale of their programs to equip technology professionals with the skills to meet new challenges, says Questionmark, the online assessment provider.

Some 64% of IT leaders see the shortage of talent as the most significant barrier to the adoption of new and emerging technologies, according to a survey by research company, Gartner. This is a dramatic increase from 2020 when only 4% cited it as a major concern. It poses a more pressing problem than implementation costs (29%) and security risks (7%).2

The vast majority of leaders (75%) fear that the lack of talent risks the adoption of IT automation technologies that enable processes to run with minimal human input. A further 41% fear the talent shortage will slow adoption of digital workplace technologies like intranets and collaboration tools.3 A delay in the adoption of both will delay firms’ ability to maximize their productivity.

Neil McGough, General Manager of Questionmark, said: “The demand for advanced technology skills has never been greater. This means there is a huge market for certification bodies as employers look to upskill and incentivize their teams. To help equip people with the skills they need, providers must deliver their programs quickly and at greater scale. It is vital that they robustly assess candidates’ learning so that employers can trust the certification and the data they use to make decisions.”

Questionmark provides certification bodies with enterprise-grade technology that frictionlessly integrates all aspects of delivering an assessment into one platform. It is:

  • Adaptable and easy to use: it is easy to create content and adapt questions. The platform allows worldwide use and rapidly compiles results. Patterns and trends are easy to spot.
  • Secure online environment: the platform’s proctoring gateway enables the test setter to integrate the right anti-cheating solution, depending on the stakes of the assessment.
  • Frictionless: integration of ecommerce, reporting and digital badging for successful candidates is smooth and easy.

www.questionmark.com/questionmark-certification-hub/

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centres.


1 https://www.gartner.com/en/newsroom/press-releases/2021-09-13-gartner-survey-reveals-talent-shortages-as-biggest-barrier-to-emerging-technologies-adoption
2 https://www.gartner.com/en/newsroom/press-releases/2021-09-13-gartner-survey-reveals-talent-shortages-as-biggest-barrier-to-emerging-technologies-adoption
3 https://www.gartner.com/en/newsroom/press-releases/2021-09-13-gartner-survey-reveals-talent-shortages-as-biggest-barrier-to-emerging-technologies-adoption

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Gareth Streeter: gareth.streeter@fourteenforty.uk +44 7734 251 496

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

OutBuro lgbt professional entreprenuer networking online community gay lesbian transgender queer bisexual nonbinary 2

Five Crucial Questions for Hybrid Working

Firms are embracing hybrid working, but they must ensure teams have the modern skills to stay productive

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–Employers must act now to ensure staff have the modern skills to stay productive during hybrid working, says Questionmark, the online assessment provider. While firms are continuing to let staff work remotely for at least some of the week, most employees have noticed dips in their productivity.1

Hybrid working, with staff splitting their week between home and the office, looks set to form the future of work. Almost 40% of workers would consider quitting if their employer won’t allow some level of working from home, according to surveys.2

But new working arrangements are not without their challenges. Over half (54%) of employees report up to six instances of lost productivity due to network access issues according to research by security company, Entrust. Leaders cite home internet security and the leakage of sensitive company data as among their top challenges.3

As employers move toward hybrid working arrangements, Questionmark is encouraging leaders to ask five crucial questions.

  1. Do teams know how to stay safe? Human error contributes to 95% of cyber breaches.4
  2. Can teams collaborate digitally? Workers report that they spend, on average, 45 minutes a day searching for information between different systems.5
  3. Are workers communicating effectively? With some in offices and others at home, hybrid working creates new challenges.
  4. Are staff making the best use of new data? As we work more digitally, we generate more data. But this data can only be used to drive efficiency if workers know how to use and understand it properly.
  5. Can workers think critically? New ways of working create new challenges. Employers need teams who can get out of their silos, break down a problem into its component parts and come up with a workable solution.

John Kleeman, Founder of Questionmark, said: “Regular online assessments give employers real and reliable information on the strength of modern skills across the workforce. This will enable them to answer these five questions. With reliable data on staff skills they can anticipate problems, strengthen training and better support staff as they transition.”

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.

1 https://www.helpnetsecurity.com/2021/09/01/hybrid-work-security-concerns/
2 https://www.bloomberg.com/news/articles/2021-06-01/return-to-office-employees-are-quitting-instead-of-giving-up-work-from-home
3 https://www.helpnetsecurity.com/2021/09/01/hybrid-work-security-concerns/
4 https://thehackernews.com/2021/02/why-human-error-is-1-cyber-security.html#:~:text=’Human%20error%20was%20a%20major,in%2095%25%20of%20all%20breaches.&text=Mitigation%20of%20human%20error%20must,cyber%20business%20security%20in%202021
5 https://apnews.com/press-release/business-wire/6b48dea3e4c7411fb5eedb1a0ebcd0ab

Contacts

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Peter Sigrist: peter.sigrist@fourteenforty.uk +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

HR News - Only 50 percent of Employers Check Their Workers Digital Literacy - OutBuro LGBTQ professional entrepreneur online networking community gay lesbian bisexual transgender

Only 50% of Employers Check Their Workers’ Digital Literacy

Employers must ensure their people have the modern skills they need

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–Just half of employers check whether their workers have the digital literacy for their jobs, despite the importance of technology skills to the workplace.1 Questionmark, the online assessment provider, is encouraging employers to ensure their staff have the right modern skills they need to thrive.

Questionmark has launched a report, “Modern skills for a post-pandemic world”, which shows that staff are struggling to make the most of new digital technologies.

Workers report they spend 45 minutes a day searching for information between different technology platforms.2 Teams struggle to collaborate and communicate digitally, despite the advances during lockdowns.

The lack of digital literacy can also undermine the safety of data and systems. Human error contributes to some 95% of cyber breaches.3

John Kleeman, Founder of Questionmark, said: “It doesn’t matter how many times we write ’digital transformation‘ or ’tech adoption‘ in a business plan. If our staff haven’t got the modern skills to make the most of new tools, employers are never going to feel the full productivity benefits. Testing staff’s digital literacy and tech abilities provides real information on strengths and weaknesses across the workforce. Employers can use it to make better decisions on training, recruitment and development.”

By regularly assessing the workforce, employers can:

  • Measure current abilities of workers – leaders must decide how to equip their workforce with the modern skills they need. This is impossible without first understanding strengths and gaps across teams.
  • Reduce wasted training – testing potential participants before they do a training course ensures that only those that need it will take part. The investment is not wasted on those it’s not right for.
  • Measure the effectiveness of training – testing employees during and after training indicates whether the training is working.
  • Check skills of potential employees – by measuring the skills of people during the hiring process, leaders can ensure that they are bringing the right people into their teams.
  • Check skills of new recruits – similarly, measuring the skills of new recruits will enable employers to tailor their individual development programs to help them develop more quickly.

Read the full report: “Modern skills for a post-pandemic world: preparing workers with the skills to thrive in today’s ever-changing business environment”.

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.helastel.com/workplace-digital-literacy-strategies-what-decision-makers-and-employees-think/
2 https://apnews.com/press-release/business-wire/6b48dea3e4c7411fb5eedb1a0ebcd0ab
3 https://thehackernews.com/2021/02/why-human-error-is-1-cyber-security.html#:~:text=’Human%20error%20was%20a%20major,in%2095%25%20of%20all%20breaches.&text=Mitigation%20of%20human%20error%20must,cyber%20business%20security%20in%202021

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Gareth Streeter: gareth.streeter@fourteenforty.uk +44 773 425 1496

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

OutBuro lgbt professional entreprenuer networking online community gay lesbian transgender queer bisexual nonbinary

Employers Are Basing Vital Management Decisions on Wrong Age-Related Assumptions

Leaders need real information about workers’ abilities to equip teams with modern skills

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#LnD–Employers are making too many assumptions about the age of an employee and their ability to learn modern digital skills. But to avoid costly mistakes business leaders should base those conclusions on real information about the workforce, says Questionmark, the online assessment provider.

There is a widespread and mistaken assumption that Gen X workers, those aged 45–60, are less likely to adapt to new skills than their younger counterparts. A study for employment specialists Generation revealed that 38% of employers fear older workers are reluctant to try new technologies. Some 27% believe Gen X staff are unable to learn new skills.1

These assumptions are often not borne out by the evidence. Some 87% of hiring managers find that workers above the age of 45 prove to be just as effective as younger team members.2 And while younger workers may be more familiar with technology in their daily lives, experts warn that this will not automatically equip them with the digital skills they need in the workplace.3

John Kleeman, Founder of Questionmark, said: “Employers must decide how to equip their workers with the modern skills they need. And they shouldn’t base such an important decision on assumptions. Leaders need real information on employee skills so that they can make informed decisions on development, training and recruitment.”

Measuring the skills of the workforce with online assessments gives employers real information on skills across the workforce. With this information, leaders can challenge assumptions and prejudices. They can make better decisions on managing their teams, the distribution of tasks and career development.

The results will also pinpoint areas of strength and weakness. Employers can then focus training where it is most needed. Testing participants after training will show whether it worked.

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.cnbc.com/2021/07/26/gen-x-workers-may-face-the-biggest-unemployment-crisis-generation.html
2 https://www.cnbc.com/2021/07/26/gen-x-workers-may-face-the-biggest-unemployment-crisis-generation.html
3 https://feweek.co.uk/2021/06/12/young-people-arent-digital-natives-in-the-way-employers-need/

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Gareth Streeter: gareth.streeter@fourteenforty.uk +44 7734 251 496

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

Data Literacy Tops the Five Most Critical Skills That Businesses Are Looking for in Their People

Increasing demand for certification means providers must deliver programs at scale and speed

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–Firms are seeing a step-change in the certified skills they need from their people to grow as technologies and business models rapidly evolve. But 87% of global executives say they are experiencing a skills gap now or expect one soon, according to consulting firm McKinsey.1

Questionmark, the online assessment provider, has identified the top five certifications that firms are requiring from their employees to meet the challenges ahead. To meet this new demand, certification bodies must ensure they can quickly deliver and robustly assess the programs they provide.

Certifications can help equip workers with new skills and enable employers to retain the best staff. Questionmark has identified the top five certifications that businesses are demanding to help address both future challenges and opportunities:

  • Data literacy: data literacy is the skill employers claim they need most, according to research by Forrester Consulting,2 but many employers do not offer formal training in it.
  • Cybersecurity: US cybercrime complaints increased 69% between 2019 and 2020.3 As employers adopt more formal hybrid working arrangements, they are demanding that employees have more rigorous cybersecurity training.
  • Artificial intelligence: market intelligence firm IDC expects the AI market to be worth $554bn by 2024.4 But with an AI skills shortage, employers need their employees to be qualified to help.
  • Project management: with new ways of working, employers need to be sure that their people can handle multiple projects and teams, boosting demand for project management certifications.
  • Digital marketing: as marketing has continued to evolve over the last year, businesses need employees trained in new digital marketing skills. Certification bodies need to offer up-to-date courses covering the latest tools.

John Kleeman, Founder of Questionmark, said: “As firms adapt to the post-pandemic world, they are requiring new skills from their employees. With the advantages of critical certifications increasingly clear to employers, demand is expected to be greater than before. To take advantage of this demand, certification bodies must be able to deliver, and robustly assess, their programs at speed and scale.”

Questionmark provides certification bodies with enterprise-grade technology that frictionlessly integrates all aspects of delivering an assessment into one platform.

www.questionmark.com/questionmark-certification-hub/

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.

1 https://www.mckinsey.com/business-functions/organization/our-insights/beyond-hiring-how-companies-are-reskilling-to-address-talent-gaps
2 https://www.tableau.com/sites/default/files/2021-06/Tableau_Data_Literacy_Report.pdf
3 https://www.ic3.gov/Media/PDF/AnnualReport/2020_IC3Report.pdf
4 https://research.aimultiple.com/ai-certification/

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: James Boyd-Wallis: james.boyd-wallis@fourteenforty.uk +44 7793 021 607

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

A Third of US Workers Lack Digital Skills

But more jobs than ever require them

Questionmark PrimaryLogo

TRUMBULL, Conn.–(BUSINESS WIRE)–#DigitalLiteracy–The global workforce is on the brink of a digital skills crisis. More jobs than ever require an understanding of new technologies but a third of American workers lack digital skills.1 Questionmark, the online assessment provider, is calling on employers to ensure that workers across different teams and functions have the digital literacy they need.

John Kleeman, Founder of Questionmark, said: “Digital and technology skills are required across the workforce. It’s time to break the tech skills silo and the cultural assumption that only technology workers need to understand workplace technology.

“Assessing the skills of workers gives employers a good steer on the extent of the digital skills gap within their own organizations. Where there is a clear gap, they can introduce further training and support.”

Workplace technology is no longer just for the technologists. Some, 98% of European Union (EU) workplaces now require all managers to have at least basic digital skills, according to a study by the European Commission.2 In the United States (US) 82% of middle-skills jobs – those that typically require less than a bachelor’s degree while paying a living wage – are described as digitally intensive.3

However, almost a third of US workers lack digital skills, according to the National Skills Coalition4. Less than 20% of managerial staff believe they are developing their digital skills at work, found the Lloyds Bank Consumer Digital Index.5

Measuring the skills of workers with online assessments gives employers real information about areas of strength and weakness across the organization. The results of the assessment can help employers identify the training need. By testing the skills of candidates before hiring them, leaders can ensure that people with the right skills are joining their teams.

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.nationalskillscoalition.org/wp-content/uploads/2020/12/05-20-2020-NSC-New-Landscape-of-Digital-Literacy.pdf
2 https://digital-strategy.ec.europa.eu/en/news/new-report-shows-digital-skills-are-required-all-types-jobs
3 https://www.burning-glass.com/wp-content/uploads/Digital_Edge_report_2017_final.pdf
4 https://www.nationalskillscoalition.org/wp-content/uploads/2020/12/05-20-2020-NSC-New-Landscape-of-Digital-Literacy.pdf
5 https://www.icaew.com/technical/technology/tech-faculty/tech-news/tech-news-articles/digital-skills-at-work

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: James Boyd-Wallis: james.boyd-wallis@fourteenforty.uk +44 7793 021 607

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527