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Employers Must Ensure Hybrid Working Does Not Have a Negative Impact on Staff Says Questionmark

Workers demanding hybrid working may not have fully considered the consequences and employers must be vigilant to avoid missteps

NEW YORK–(BUSINESS WIRE)–#Questionmark–Research suggests up to 83 percent of workers want hybrid working after the pandemic, but experts now warn that employees may come to regret their demands once they experience the daily realities. 1

Questionmark, the online assessment provider, is urging employers to be vigilant against missteps that may arise if irreversible decisions are made based on limited evidence.

Research reveals tangible advantages from hybrid working such as a reduction in daily commuting, which is associated with stress and fatigue. 2 However, it can also lead to longer hours, with a home-working day shown to be on average half an hour longer. 3

Other negative impacts include “Zoom fatigue”, searches for which exploded within days of pandemic lockdowns being announced. 4 Following lockdowns, it was also observed that systems and policies had been designed for traditional working patterns, so processes such as onboarding were no longer suitable. 5

More than half of workers in a recent McKinsey survey said they want at least three days of remote work per week, yet the strongest message to come from the survey of 5,000 employees was they “don’t know what they want”. 6 Assessments can play a vital role in making sure the negative impacts of hybrid working do not materialize.

John Kleeman, Founder of Questionmark, said: “The demand for hybrid working is clear but the evidence is nuanced. Employers and employees need to be alive to the risk of unforeseen consequences. They must consider the impact of changes to working patterns and maintain open lines of communication.”

“Online assessment tools are the ideal way for managers to understand progress during such a period of change. They provide real information on what tasks employees can and can’t carry out effectively from home and they allow firms to create working arrangements based on evidence.”

Questionmark is urging employers to equip their leadership and management with the tools and technology they need to stay in close contact with the evolving needs of staff. These needs are likely to change as new working models, including various forms of hybrid work, develop.

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.accenture.com/_acnmedia/PDF-155/Accenture-Future-Of-Work-Global-Report.pdf#zoom=40
2 https://www.sciencedirect.com/science/article/abs/pii/S2214140518303086?casa_token=7CueXeUWxiAAAAAA:Mow2QUh6sF3ERlsuFe0WMYpL-msjAwgSYW6gQIrr90mYgkv3SGZmGzTZLCncEW6H-W69lPZkc_I
3 https://www.atlassian.com/blog/teamwork/data-analysis-length-of-workday-covid
4 https://trends.google.com/trends/explore?date=today%205-y&geo=US&q=zoom%20fatigue
5 https://hbr.org/2020/05/starting-a-new-job-remotely
6 https://www.mckinsey.com/business-functions/organization/our-insights/what-employees-are-saying-about-the-future-of-remote-work

Contacts

For more information:

US: Kristin Bernor, external relations: [email protected] +1 203.349.6438

UK: Peter Sigrist: [email protected] +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: [email protected] +61 2 8073 0527

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Five Crucial Questions for Hybrid Working

Firms are embracing hybrid working, but they must ensure teams have the modern skills to stay productive

NEW YORK–(BUSINESS WIRE)–#Questionmark–Employers must act now to ensure staff have the modern skills to stay productive during hybrid working, says Questionmark, the online assessment provider. While firms are continuing to let staff work remotely for at least some of the week, most employees have noticed dips in their productivity.1

Hybrid working, with staff splitting their week between home and the office, looks set to form the future of work. Almost 40% of workers would consider quitting if their employer won’t allow some level of working from home, according to surveys.2

But new working arrangements are not without their challenges. Over half (54%) of employees report up to six instances of lost productivity due to network access issues according to research by security company, Entrust. Leaders cite home internet security and the leakage of sensitive company data as among their top challenges.3

As employers move toward hybrid working arrangements, Questionmark is encouraging leaders to ask five crucial questions.

  1. Do teams know how to stay safe? Human error contributes to 95% of cyber breaches.4
  2. Can teams collaborate digitally? Workers report that they spend, on average, 45 minutes a day searching for information between different systems.5
  3. Are workers communicating effectively? With some in offices and others at home, hybrid working creates new challenges.
  4. Are staff making the best use of new data? As we work more digitally, we generate more data. But this data can only be used to drive efficiency if workers know how to use and understand it properly.
  5. Can workers think critically? New ways of working create new challenges. Employers need teams who can get out of their silos, break down a problem into its component parts and come up with a workable solution.

John Kleeman, Founder of Questionmark, said: “Regular online assessments give employers real and reliable information on the strength of modern skills across the workforce. This will enable them to answer these five questions. With reliable data on staff skills they can anticipate problems, strengthen training and better support staff as they transition.”

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.

1 https://www.helpnetsecurity.com/2021/09/01/hybrid-work-security-concerns/
2 https://www.bloomberg.com/news/articles/2021-06-01/return-to-office-employees-are-quitting-instead-of-giving-up-work-from-home
3 https://www.helpnetsecurity.com/2021/09/01/hybrid-work-security-concerns/
4 https://thehackernews.com/2021/02/why-human-error-is-1-cyber-security.html#:~:text=’Human%20error%20was%20a%20major,in%2095%25%20of%20all%20breaches.&text=Mitigation%20of%20human%20error%20must,cyber%20business%20security%20in%202021
5 https://apnews.com/press-release/business-wire/6b48dea3e4c7411fb5eedb1a0ebcd0ab

Contacts

US: Kristin Bernor, external relations: [email protected] +1 203.349.6438

UK: Peter Sigrist: [email protected] +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: [email protected] +61 2 8073 0527