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IDC FutureScape: Top 10 Predictions for the Future of Work

NEEDHAM, Mass.–(BUSINESS WIRE)–#AIML–The Future of Work predictions from International Data Corporation (IDC) signal an enduring adoption of hybrid work models by a majority of G2000 organizations, supported by broad adoption of automation and artificial intelligence and machine learning (AI/ML) technologies.

To keep pace with accelerating digital transformation initiatives and the realities of global health, climate, and social challenges, organizations must adopt more dynamic and hybrid ways of working. Workers must redefine themselves as members of dynamic and reconfigurable teams that can adapt quickly to business demands and new market requirements – anytime, anywhere, and from any physical location.

Driven by senior executives and executive boards, Future of Work initiatives will be enterprise-wide imperatives. Rapid adoption of more automated, cloud-based, and AI-enabled work practices will improve work productivity and introduce new, more agile ways of working. The insights gained from these digital-first ways of working will enable organizations to respond to the needs of customers and employees, driving improvements in employee retention and customer satisfaction.

“As organizations continue to define and refine work models best suited for their industries, they inevitably will need to calibrate the right deployment of automation, digital and physical workspace, and place technologies,” said Amy Loomis, research director, Future of Work. “Far from being a means to an end, deployment of these technologies is sparking new leadership conversations around empowering workers to be more autonomous and innovative working with IT, across functions and with clients.”

IDC’s Future of Work 2022 top 10 predictions are:

  • Prediction 1: By 2024, 80% of the G2000 will use AI/ML-enabled “digital managers” to hire, fire, and train workers in jobs measured by continuous improvement, but only 1 of 5 will realize value without human engagement.
  • Prediction 2: By 2023, G2000 line of business employees will use tools to automate their own work using codeless development, but 90% of these programs will fail without supporting COE and adoption methodology.
  • Prediction 3: 40% of the G2000 will see a 25% improvement in information usage by 2026 due to investments in intelligent knowledge networks that turn structured/unstructured data into findable and actionable knowledge.
  • Prediction 4: By 2023, digital transformation (DX) and business volatility will drive 70% of G2000 organizations to deploy remote or hybrid-first work models, redefining work processes and engaging diverse talent pools.
  • Prediction 5: 70% of enterprise businesses will have extensively invested in diversity, equality, and inclusion data, tools, and benchmarking by 2024 to define recruitment and human capital strategies.
  • Prediction 6: By 2023, 60% of G2000 businesses will deploy AI- and ML-enabled platforms to support the entire employee life-cycle experience from onboarding through retirement.
  • Prediction 7: DX-related IT skills shortages will affect 90% of organizations by 2025, costing over $6.5 trillion globally through 2025 due to delayed product releases, reduced customer satisfaction, and loss of business.
  • Prediction 8: By 2025, 90% of new commercial constructions/renovations will deploy smart facility technology supporting flexible workplaces and sustainably improving occupant experiences and operational performance.
  • Prediction 9: By 2023, 70% of connected workers in task-based roles will use intelligence embedded in adaptive digital workspaces from anywhere to engage clients/colleagues and drive enterprise productivity.
  • Prediction 10: G1000 firms will use intelligent digital workspaces with augmented visual technologies (hardware/software) in 8:10 regularly scheduled meetings by 2024 to enable high-performance distributed global teams.

These predictions are discussed in greater detail in a new IDC FutureScape report, IDC FutureScape: Worldwide Future of Work 2022 Predictions, (IDC #US47290521), which is available for download at: https://www.idc.com/events/futurescape?tab=latest-research.

The Future of Work predictions were also presented in a webinar hosted by Amy Loomis and featuring IDC Group Vice President Sandra Ng. Details and registration for an on-demand replay of the webinar can be found at: https://goto.webcasts.com/starthere.jsp?ei=1488683&tp_key=e6617ef757.

Finally, IDC has published a blog which further explores the implications of this year’s Future of Connectedness predictions. The blog can be found at: https://blogs.idc.com/2021/11/18/idc-futurescape-worldwide-future-of-work-2022-predictions/.

About IDC FutureScape

IDC FutureScape reports are used to shape IT strategy and planning for the enterprise by providing a basic framework for evaluating IT initiatives in terms of their value to business strategy now and in the foreseeable future. IDC’s FutureScapes are comprised of a set of decision imperatives designed to identify a range of pending issues that CIOs and senior technology professionals will confront within the typical 3-year business planning cycle.

To learn more about IDC FutureScape reports for 2022, please visit: https://www.idc.com/events/futurescape.

About IDC’s Future of Work Practice

As organizations accelerate and expand digital transformation initiatives, traditional work models are no longer sufficiently nimble, adaptive, or scalable. IDC’s Future of Work research practice helps organizations recognize the necessity of moving to work models that support an increasingly diverse, distributed, and dynamic workforce securely, effectively, and productively. To learn more about IDC’s Future of Work research practice, please visit https://www.idc.com/promo/future-of-x/work.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology, IT benchmarking and sourcing, and industry opportunities and trends in over 110 countries. IDC’s analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly owned subsidiary of International Data Group (IDG), the world’s leading tech media, data, and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights.

Contacts

Michael Shirer

press@idc.com
508-935-4200

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Employers Must Ensure Hybrid Working Does Not Have a Negative Impact on Staff Says Questionmark

Workers demanding hybrid working may not have fully considered the consequences and employers must be vigilant to avoid missteps

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–Research suggests up to 83 percent of workers want hybrid working after the pandemic, but experts now warn that employees may come to regret their demands once they experience the daily realities. 1

Questionmark, the online assessment provider, is urging employers to be vigilant against missteps that may arise if irreversible decisions are made based on limited evidence.

Research reveals tangible advantages from hybrid working such as a reduction in daily commuting, which is associated with stress and fatigue. 2 However, it can also lead to longer hours, with a home-working day shown to be on average half an hour longer. 3

Other negative impacts include “Zoom fatigue”, searches for which exploded within days of pandemic lockdowns being announced. 4 Following lockdowns, it was also observed that systems and policies had been designed for traditional working patterns, so processes such as onboarding were no longer suitable. 5

More than half of workers in a recent McKinsey survey said they want at least three days of remote work per week, yet the strongest message to come from the survey of 5,000 employees was they “don’t know what they want”. 6 Assessments can play a vital role in making sure the negative impacts of hybrid working do not materialize.

John Kleeman, Founder of Questionmark, said: “The demand for hybrid working is clear but the evidence is nuanced. Employers and employees need to be alive to the risk of unforeseen consequences. They must consider the impact of changes to working patterns and maintain open lines of communication.”

“Online assessment tools are the ideal way for managers to understand progress during such a period of change. They provide real information on what tasks employees can and can’t carry out effectively from home and they allow firms to create working arrangements based on evidence.”

Questionmark is urging employers to equip their leadership and management with the tools and technology they need to stay in close contact with the evolving needs of staff. These needs are likely to change as new working models, including various forms of hybrid work, develop.

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.accenture.com/_acnmedia/PDF-155/Accenture-Future-Of-Work-Global-Report.pdf#zoom=40
2 https://www.sciencedirect.com/science/article/abs/pii/S2214140518303086?casa_token=7CueXeUWxiAAAAAA:Mow2QUh6sF3ERlsuFe0WMYpL-msjAwgSYW6gQIrr90mYgkv3SGZmGzTZLCncEW6H-W69lPZkc_I
3 https://www.atlassian.com/blog/teamwork/data-analysis-length-of-workday-covid
4 https://trends.google.com/trends/explore?date=today%205-y&geo=US&q=zoom%20fatigue
5 https://hbr.org/2020/05/starting-a-new-job-remotely
6 https://www.mckinsey.com/business-functions/organization/our-insights/what-employees-are-saying-about-the-future-of-remote-work

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Peter Sigrist: peter.sigrist@fourteenforty.uk +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

Three-Quarters of Employers Fear Future of Work Raises Cybersecurity Risks

Testing cybersecurity knowledge of specialist and everyday workers will identify gaps

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–As companies continue to embrace “hybrid” working models, 73% of employers are anticipating a cybersecurity breach.1 Questionmark, the online assessment provider, is encouraging employers to test the cybersecurity knowledge of staff to ensure they can keep data safe as firms embrace the future of work.

The vast majority (90%) of global employers will be combining remote and on-site working after the pandemic, according to research by management consultants McKinsey.2

Some 80% of employers believe their teams have the knowledge to work safely from home, according to IT firm ESET. However, the same study found that three-quarters worry about a cybersecurity breach.3 Cybersecurity experts claim that employees are the weakest link in the security chain.4

Questionmark is encouraging employers to ask five crucial questions about their cybersecurity arrangements:

  1. Are the right systems in place? “Are those who manage cybersecurity following good practice? Is there independent audit to review and certify this?
  2. Do non-technical staff know how to use relevant security technology? Many will have been trained on exactly what to do. But have they retained that knowledge?
  3. Can workers recognize a scam? Phishing attempts, which encourage victims to click on an innocent-looking but dangerous link, are becoming ever-more sophisticated.
  4. Do workers have good safety habits? Such as following good password security and avoiding insecure networks.
  5. Do workers know who to contact if they need help? It used to be easy to sense check a strange email with a nearby IT team member. Is it clear how workers should report concerns when they are not in the office?

John Kleeman, Founder of Questionmark, said: “Continued remote or hybrid working represent the future of work. But human error and old habits remain huge issues.

“Testing knowledge helps employers ensure they have what they need to stay safe. If they spot problems, they can introduce extra training.”

The Questionmark Cybersecurity for Home-Based Workers assessment is a ready-made test that enables employers to measure the level of cybersecurity awareness across the workforce.

The Questionmark Critical Cyber Diagnostic Test by CyberVista assesses worker skills across seven core areas and verifies their proficiency in cyber defense. It is aimed at cybersecurity specialists and other workers who manage sensitive data and systems as part of their job role.

https://www.questionmark.com/platform-services/cybersecurity-for-home-based-workers

https://www.questionmark.com/platform-services/questionmark-critical-cyber-diagnostic-test-by-cybervista

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.welivesecurity.com/2021/07/13/hybrid-workplace-what-does-mean-cybersecurity/ 2 https://www.mckinsey.com/business-functions/organization/our-insights/what-executives-are-saying-about-the-future-of-hybrid-work 3 https://www.eset.com/int/about/newsroom/press-releases/research/80-of-businesses-worldwide-are-confident-their-remote-employees-have-the-knowledge-to-mitigate-cybe/

4 https://www.welivesecurity.com/2021/07/13/hybrid-workplace-what-does-mean-cybersecurity/

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: James Boyd-Wallis: james.boyd-wallis@fourteenforty.uk +44 7793 021 607

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

With Employers and Employees Battling Over Remote Work Policies, Leading AI Provider Introduces Program With Fair, Equitable Solution Based on Data, Not Opinion

enaible Equalizer yields insights on working from the home, the office or adopting a hybrid model

enaible reports that companies spent $43,765 annualized per employee for emails, meetings and other communications activities during the pandemic

BOSTON–(BUSINESS WIRE)–#AI–With so many employers struggling to develop fair and equitable remote or hybrid workplaces, and with employees striving to prove they are productive when not working in the office, enaible Inc., a leading artificial intelligence provider, introduced enaible Equalizer. The new solution will help employers develop and implement fair and equitable policies for employees on where and how they work. This solution also provides employees with the ability to demonstrate their productivity wherever they are working and over a set period of time

enaible logo

enaible’s artificial intelligence uses companies’ data to help employees and employers work smarter and better. It provides both employees and employers with a powerful approach to develop “where you can work” policies. This is an effective business intelligence solution for companies to make key work-life decisions based on facts and not opinions.

With more U.S. workers quitting their jobs than at any time in the last 20 years, and with job openings hitting their highest levels in decades, workers are using their market advantage to press for post-pandemic perks such as workplace flexibility. enaible Equalizer can facilitate remote work while helping employees to improve their productivity in and out of the office, giving employers an attractive selling point for recruitment and retention.

“Employers are struggling with workforce location policies, and enaible Equalizer, which is backed by real data and comprehensive analytics rather than opinions, will help make those decisions fairly and equitably,” said Dr. Tommy Weir, founder and CEO of enaible. “For employees, enaible provides them with the ability to privately track their progress and demonstrate their productivity credibly whether they are working at the office, at home or in a hybrid arrangement.”

enaible pioneered the next generation of Human Activity Recognition machine learning that takes a holistic approach in providing a more thorough and fair analysis of work habits to benefit both employers and employees. Recognizing that every job and every person is different, it identifies these distinctions with millions of data points that are converted into digestible and actionable insights for employers as well as employees as they navigate their options.

enaible has been providing this solution to select Fortune 500 companies but, because of increased demand, enaible extended and broadened the offering so more employers, those with 5,000 or more employees, could take advantage of it. Cost for the program is $48 per month per employee.

“If you are focusing only on where your employees will work – office, home or hybrid – then you are significantly underestimating the pandemic’s impact on the workplace,” said Dr. Weir, who holds a doctorate in strategic leadership and is a pioneer in advancing productivity solutions in both academic and corporate circles. “This is a once-in-a-century chance to rethink how we work and how to make working a more productive and better experience.”

How It Works

Instead of evaluating hundreds of KPIs, metrics and circumstances in isolation, enaible intelligently learns what employees are working on, when they are working on it and intelligently determines what really matters from the standpoints of productivity and outcomes. These discoveries can enable employers to bring out the best in their employees whether they are working at the office, at home or in a hybrid model. Employees and employers can compare the effectiveness of their work for the days they are in the office and the days they are not.

Benefits to Employees

This artificial intelligence solution provides employees with the best ways to optimize how they work and gives them a foundation of insights based on real data. The program offers employees highly customized, highly personalized insights into how they can create better work habits and become more productive. It also offers guidance and inducements so that employees do not leave work feeling exhausted. Employees are provided the ability to privately track their progress and demonstrate productivity credibly no matter where they are working.

“Whether employees are at the office or at home or working from another offsite location, enaible provides them with valuable insights into work habits that could be affecting their productivity,” added Dr. Weir.

War on Talent

As many employers take a wait-and-see attitude with regard to who returns to the office, studies show that market demand for top-tier talent is at an all-time high. “Employers cannot delay accommodating employees who want to work from home at least some of the time while still being productive,” says Dr. Weir. “If they do, those employees will go elsewhere.”

Underscoring the risks of inaction to employers, a new study by the Becker Friedman Institute for Economics at the University of Chicago found that 42 percent of employees currently working from home either would leave their jobs if compelled to return to the office or would look for new jobs with the opportunity to work remotely.

“Although employees like work-from-home and hybrid plans, such arrangements are doomed if managers either do not know or are uncertain how productive their employees are when they are not in plain sight,” says Dr. Weir. enaible Equalizer helps managers better understand what works best for their workers, guiding policy decisions while improving productivity and competitiveness.

Lessons from the Pandemic

According to enaible’s own data from a sample of 50,000 users, managers need to recognize other key facts changing the workplace:

  • Since the start of the pandemic, enaible reports 53 percent of employees who are working from home are spending more time in meetings, significantly reducing the amount of time devoted to focused, uninterrupted work.
  • During the pandemic, enaible reports that companies spent $43,765 annualized per employee for emails, meetings and other communications and coordination activities during the pandemic.
  • enaible reports that productivity among remote workers fell by an average of 7 percent because of added time spent in meetings and responding to email. That decline reached a whopping 20 percent at some companies.
  • Although remote workers may have saved as much as 4.5 hours weekly in commuting, (according to U.S. Census Bureau data), enaible reports that remote workers spent an average of 4.6 additional hours weekly on the job, resulting in no net time savings.

Companies that are deploying enaible Equalizer are obtaining a fairer and more accurate assessment of individual employees’ productivity at home, at the office or in a hybrid work model. Executives are using this information to ensure employees have the right support and guidance depending upon where and how they work.

“The decisions executives will be making in the coming weeks can have long-term effects. Whatever model they choose, the productivity of their employees will determine how investors react as they examine productivity as a profitability driver,” said Dr. Weir. “Hybrid isn’t just a new way to work, it’s literally a rewiring of how things get done. It is the biggest shift in work in a century, and artificial intelligence empowering employee productivity is the key to making hybrid and remote work succeed.”

About Dr. Tommy Weir

Dr. Tommy Weir spent two decades coaching CEOs and conducting cutting-edge leadership research which allowed him to see how flat productivity creates unnecessary margin pressure. Dr. Weir built the world’s first Leadership AI Lab, where data scientists and leadership experts combine real-time data with employee behavior to predict future action and recommend actions for a company’s leaders. Combining his rich leadership experience with breakthrough data science methodologies as founder and CEO of enaible Inc., he now focuses on applying AI to help employees Get Better | Work Smarter | Achieve More. Dr. Weir holds a doctorate in strategic leadership from Regent University. He is a prolific author, sought-after speaker and former visiting scientist at MIT Media Lab. Follow Dr. Weir on Twitter @tommyweir.

About enaible

enaible Inc. pioneered the next generation of Human Activity Recognition so employers and employees can get better, work smarter and achieve more. By using customers’ existing systems data, enaible’s AI-empowered platform learns how employees work and uses that understanding to optimize workforce productivity through hyper-personalized, actionable recommendations that help employees excel while driving better business competitiveness. enaible is headquartered in Boston. To learn more, please visit https://enaible.io. Connect with us on LinkedIn, follow us on Twitter.

Contacts

Loretta Healy

The Hubbell Group, Inc.

Cell 1-781-718-1117

Email lhealy@hubbellgroup.com

Erin Daigle

The Hubbell Group, Inc.

Cell 781-815-2827

Email: edaigle@hubbellgroup.com