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Career Development Is Essential to Improving the “Employee Experience”

Internal certification programs make career development meaningful and measurable

NEW YORK–(BUSINESS WIRE)–#Questionmark–As high numbers of workers look set to change jobs as part of the “great resignation”, employers are upping the ante on staff retention by seeking ways to improve the “employee experience”.

Questionmark, the online assessment provider, is urging managers to put career development at the heart of that employee experience in 2022 — or risk losing staff.

In a bid to retain the best talent, employers have been focusing on making changes to the workplace environment and improving relationships between team members and managers. Yet a new survey of American workers reveals that career development remains the most important retention factor. Nearly two thirds (64 percent) say they would leave their job in 2022, citing a lack of growth, training, and development opportunities.1

Neil McGough, General Manager of Questionmark, said: “A company’s culture plays a pivotal role in employee retention. There is a view that the only way employers can stave off the threat of the ‘great resignation’ is to look with fresh eyes at the ‘employee experience’. Yet workers remain consistent that their number one demand is career development. It is essential that employers re-invest in their teams and find a way to increase a sense of career development across their organizations.”

Career development works best when it is meaningful and measurable. By issuing internal certificates and digital badges, underpinned by robust assessment or skills development, employers can help team members mark and recognize their progress.

www.questionmark.com

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.inc.com/rebecca-deczynski/employee-training-upskilling-retention-survey.html

Contacts

US: Kristin Bernor, external relations: [email protected] +1 203.349.6438

UK: Peter Sigrist: [email protected] +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: [email protected] +61 2 8073 0527

Data Literacy Tops the Five Most Critical Skills That Businesses Are Looking for in Their People

Increasing demand for certification means providers must deliver programs at scale and speed

NEW YORK–(BUSINESS WIRE)–#Questionmark–Firms are seeing a step-change in the certified skills they need from their people to grow as technologies and business models rapidly evolve. But 87% of global executives say they are experiencing a skills gap now or expect one soon, according to consulting firm McKinsey.1

Questionmark, the online assessment provider, has identified the top five certifications that firms are requiring from their employees to meet the challenges ahead. To meet this new demand, certification bodies must ensure they can quickly deliver and robustly assess the programs they provide.

Certifications can help equip workers with new skills and enable employers to retain the best staff. Questionmark has identified the top five certifications that businesses are demanding to help address both future challenges and opportunities:

  • Data literacy: data literacy is the skill employers claim they need most, according to research by Forrester Consulting,2 but many employers do not offer formal training in it.
  • Cybersecurity: US cybercrime complaints increased 69% between 2019 and 2020.3 As employers adopt more formal hybrid working arrangements, they are demanding that employees have more rigorous cybersecurity training.
  • Artificial intelligence: market intelligence firm IDC expects the AI market to be worth $554bn by 2024.4 But with an AI skills shortage, employers need their employees to be qualified to help.
  • Project management: with new ways of working, employers need to be sure that their people can handle multiple projects and teams, boosting demand for project management certifications.
  • Digital marketing: as marketing has continued to evolve over the last year, businesses need employees trained in new digital marketing skills. Certification bodies need to offer up-to-date courses covering the latest tools.

John Kleeman, Founder of Questionmark, said: “As firms adapt to the post-pandemic world, they are requiring new skills from their employees. With the advantages of critical certifications increasingly clear to employers, demand is expected to be greater than before. To take advantage of this demand, certification bodies must be able to deliver, and robustly assess, their programs at speed and scale.”

Questionmark provides certification bodies with enterprise-grade technology that frictionlessly integrates all aspects of delivering an assessment into one platform.

www.questionmark.com/questionmark-certification-hub/

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.

1 https://www.mckinsey.com/business-functions/organization/our-insights/beyond-hiring-how-companies-are-reskilling-to-address-talent-gaps
2 https://www.tableau.com/sites/default/files/2021-06/Tableau_Data_Literacy_Report.pdf
3 https://www.ic3.gov/Media/PDF/AnnualReport/2020_IC3Report.pdf
4 https://research.aimultiple.com/ai-certification/

Contacts

For more information:

US: Kristin Bernor, external relations: [email protected] +1 203.349.6438

UK: James Boyd-Wallis: [email protected] +44 7793 021 607

Australia and New Zealand: Chelsea Dowd: [email protected] +61 2 8073 0527