Skillsofts Global Knowledge Skills and Salary Report Finds Three in Four IT Departments Face Critical Skills Gaps OutBuro lgbtq professional entreprenuer networking online community gay lesbian queer

Skillsoft’s Global Knowledge Skills and Salary Report Finds Three in Four IT Departments Face Critical Skills Gaps

Gaps in IT staff skills causing increased stress levels and decreased productivity within organizations

BOSTON–(BUSINESS WIRE)–#LandDSkillsoft (NYSE:SKIL), a global leader in corporate digital learning, today released its annual Global Knowledge IT Skills and Salary Report, exploring the current state of skills gaps, training and development, compensation, and job satisfaction in the IT industry. Based on responses from more than 9,300 IT professionals, the report found that 76 percent of IT decision makers worldwide are facing critical skills gaps in their departments – a 145 percent increase since 2016. While still a significant challenge, this represents the second consecutive year of slight improvement (79 percent in 2019, 78 percent in 2020).

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“Today’s digital-first economy has presented significant opportunities for organizations. However, it has also created a dire need for new skills in cloud computing, cybersecurity, AI, DevOps, and many other critical tech areas,” said Michael Yoo, General Manager, Technology & Developer, Skillsoft. “Gaps in skills don’t just disappear, they only grow wider if not properly addressed. While it is encouraging to see early signs of closing the gap, work is far from done. Organizations must place a bigger emphasis on investing in employee training, empowering professionals to earn new certifications, and filling vacant roles with diverse candidates.”

To continue closing the skills gap, understanding the reasons behind it, and its impact, is critical. As digital transformation accelerates, 38 percent of IT decision makers cited the rate of technology change outpacing their existing skills development programs as the primary driver, followed by difficulty in attracting qualified candidates (35 percent) and lack of investment in training resources (32 percent). In addition to the direct effect these gaps have on organizations’ bottom lines – IDC predicts the financial impact growing to $6.5 trillion worldwide by 20251 – respondents also said they increase employee stress (55 percent), make it difficult to meet quality and business objectives (42 percent and 36 percent, respectively), and create project delays (35 percent), among other challenges.

Of note, organizations are increasingly recognizing the role that professional development plays in combatting skills gaps and raising employee morale and retention, with 56 percent of IT decision makers saying they have a plan in place to train existing team members. And, given that 80 percent of IT professionals report a myriad of benefits after achieving new skills and certifications – including improved quality of work (49 percent), higher levels of engagement (32 percent), and faster job performance (27 percent) – providing upskilling opportunities is a win-win for both organizations and employees alike.

Additional takeaways from the Global Knowledge IT Skills and Salary report include:

  • IT staff crave learning and development and will move on if they are not getting it.

    • For the third consecutive year, respondents that switched employers within the past year cited a lack of growth and development opportunities as their top reason for doing so (59 percent), taking precedence over better compensation (39 percent) and work/life balance (31 percent).
    • When training, 66 percent of respondents said they prefer a formal, instructor-led approach, while the remaining third gravitate toward informal, peer-to-peer methods, underscoring the value of providing personalized and blended learning experiences.
  • Salaries are on the rise and opportunities exist for even bigger paychecks.

    • The average annual salary for IT professionals has increased across all regions. Aside from executives and those in sales, the higher-paying positions are in cloud, risk management, security, and IT architecture and design.
    • 52 percent of respondents said they received a raise in the past year, attributing the increase to a variety of factors including job performance, developing new skills, and obtaining industry certifications.
  • More IT professionals are certified than ever and are boosting the bottom line.

    • 92 percent of all respondents said they have at least one certification, a 5 percent and 7 percent increase compared to 2020 and 2019, respectively.

      • 64 percent of IT decision makers say certified employees deliver $10,000 or more in added annual value compared to non-certified team members, demonstrating the positive impact that investment in training has on organizations’ bottom lines.

Resources:

1 – IDC, IDC FutureScape: Worldwide Future of Work 2022 Predictions, Doc. #US47290521, October 2021

Research Methodology

The 2021 IT Skills and Salary Survey was conducted online from November 2020 through February 2021, yielding more than 9,300 responses globally from IT decision makers and staff. Distributed by Global Knowledge, technology companies, and industry associations around the world, the survey was made available in web articles, online newsletters, and social media, and tabulated using the Qualtrics XM Platform.

About Skillsoft

Skillsoft (NYSE:SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior-change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Learn more at www.skillsoft.com.

Contacts

Investors
James Gruskin

james.gruskin@skillsoft.com

Media
Caitlin Leddy

caitlin.leddy@skillsoft.com

Pandemic Drives Shortage of Technology Skills Officer OutBuro lgbtq professional entreprenuer networking online community gay lesbian transgender queer bisexual nonbinary

Pandemic Drives Shortage of Technology Skills

Offering secure online exams will help certification bodies continue to increase the scale of their programs

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–The pandemic has caused employers to embrace digital technology like never before. But many are struggling to find the technical talent they need to make the most of it. Questionmark, the online assessment provider, can help certification bodies continue to help meet the demand for more technical skills by making it easier and more secure to test candidates online.

Researchers have cited a lack of tech talent as the biggest global barrier to the adoption of new technologies in the workplace.1 The number of job vacancies in the UK technology sector has reached its highest level since 2016.2 But attracting and securing technical talent has never been more challenging.

The increased demand for modern technology skills creates a huge opportunity for IT certification providers. Employers are looking to invest in a wider range of relevant skills and workers are recognizing the value of certifications to their career development. Certification bodies are helping to meet this increase in demand by scaling up their programs.

John Kleeman, Founder of Questionmark, said, “The pandemic has increased the scale of digital acceleration across the workforce. But firms can only take advantage of new technologies if their technical teams have the skills to make use of the latest innovations. And that talent is in short supply.

“Certification providers are working hard to help meet the skills shortage by offering more certifications and delivering them more quickly. A great way of reaching more candidates more quickly is to deliver secure online exams.”

Questionmark provides certification bodies with enterprise-grade technology that frictionlessly integrates all aspects of delivering an assessment into one platform. It is:

  • Adaptable and easy to use: it is easy to create content and adapt questions. The platform allows worldwide use and rapidly compiles results. Patterns and trends are easy to spot.
  • Secure online environment: the platform’s proctoring gateway enables the test setter to integrate the right anti-cheating solution, depending on the stakes of the assessment.
  • Frictionless: integration of ecommerce, reporting and digital badging for successful candidates is smooth and easy.

www.questionmark.com/questionmark-certification-hub/

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.zdnet.com/article/the-shortage-of-tech-workers-is-about-to-become-an-even-bigger-problem-for-everyone/
2 https://www.computerweekly.com/news/252502552/Tech-sector-hiring-reaches-highest-level-in-five-years

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Peter Sigrist: peter.sigrist@fourteenforty.uk +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

Career Development Is Essential to Improving the Employee Experience OutBuro - the lgbtq professional entrepreneur online networking community gay lesbian bisexual transgender queer job listings

Career Development Is Essential to Improving the “Employee Experience”

Internal certification programs make career development meaningful and measurable

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–As high numbers of workers look set to change jobs as part of the “great resignation”, employers are upping the ante on staff retention by seeking ways to improve the “employee experience”.

Questionmark, the online assessment provider, is urging managers to put career development at the heart of that employee experience in 2022 — or risk losing staff.

In a bid to retain the best talent, employers have been focusing on making changes to the workplace environment and improving relationships between team members and managers. Yet a new survey of American workers reveals that career development remains the most important retention factor. Nearly two thirds (64 percent) say they would leave their job in 2022, citing a lack of growth, training, and development opportunities.1

Neil McGough, General Manager of Questionmark, said: “A company’s culture plays a pivotal role in employee retention. There is a view that the only way employers can stave off the threat of the ‘great resignation’ is to look with fresh eyes at the ‘employee experience’. Yet workers remain consistent that their number one demand is career development. It is essential that employers re-invest in their teams and find a way to increase a sense of career development across their organizations.”

Career development works best when it is meaningful and measurable. By issuing internal certificates and digital badges, underpinned by robust assessment or skills development, employers can help team members mark and recognize their progress.

www.questionmark.com

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.inc.com/rebecca-deczynski/employee-training-upskilling-retention-survey.html

Contacts

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Peter Sigrist: peter.sigrist@fourteenforty.uk +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

OutBuro lgbt professional entreprenuer networking online community gay lesbian transgender queer bisexual nonbinary

Education as an Equalizer: New Survey of US Workers Finds Education Is a Catalyst for Change in the Workplace

New study by Bright Horizons EdAssist Solutions finds underrepresented workers are prioritizing advanced education more than counterparts, despite facing more barriers

NEWTON, Mass.–(BUSINESS WIRE)–Bright Horizons EdAssist Solutions today released the first report of the Education Index, a series of research reports that will explore issues related to education. The inaugural report, “Workforce Education and Equity in the Workplace,” which was conducted by Kelton Global, surveyed American working adults on their sentiment and outlook on the role of education for professional growth. After more than a year of financial insecurities created by furloughs and job losses, data from the report shows working Americans – and particularly those in underrepresented groups – placing a high priority on learning to ensure their futures.

According to the report, Black (90%) and Hispanic/Latino (91%) workers believe learning new skills will be important for them to succeed in the future. Specifically, 87% of Black workers and 80% of Hispanic/Latino workers say completing a certificate program will be important for future success — versus 62% of white workers. Additionally, 81% of Black and 79% of Hispanic/Latino workers believe a degree will be important for future success, more so than their white peers (50%). Coming out of the pandemic, nearly half (45%) of American workers surveyed state that their education became even more important for their growth in the past year, with Black (55%) and Hispanic/Latino (54%) employees feeling this more strongly than white (41%) workers.

“The data show that underrepresented employees feel that the odds are stacked against them in their careers, and access to education is a key element that can level the playing field in the workplace. This is where employers need to step in or risk their organization’s reputation and employee morale,” said Dr. Jill Buban, General Manager of Bright Horizons EdAssist Solutions.

Obstacles to Education Goals

Even with this premium on education, there are several pervasive roadblocks workers face in achieving their education goals. The top barriers reported include not having the money to pay for the program (30%), not having the time (28%), and having too much going on at work and in their personal lives to take on any new challenges (28%).

When it comes to underrepresented workers, these obstacles are amplified. Black employees (44%) report the inability to afford education programs as a more prevalent issue than white employees (29%), and working women (36%) are more likely than working men (22%) to report this challenge. Nearly two-thirds (61%) of women said they have not been able to participate in an education program in the past 5 years, while just over half (51%) of men report the same.

Education on the Forefront

With many employers calling employees back to the office in some capacity this fall, employers are going to find that employees have returned with a renewed vision for education, provided by their employer. Three in five (60%) American workers expect employers to offer education assistance benefits, with a similar proportion also expecting employers to offer a broad range of options when it comes to these benefits (57%).

Underrepresented workers, including Black and Hispanic/Latino workers, reported a higher appreciation for education benefits. Compared to white workers (73%), more Black (90%) and Hispanic/Latino (88%) employees are looking to develop and expand their skillsets to advance and grow. Additionally, Black and Hispanic/Latino workers are more likely to believe that improving (86% and 85%, respectively) and diversifying (86% and 80%, respectively) their skillset is more crucial than ever before, as compared to their white peers (71% and 69%, respectively).

A Win-Win for Employers and Employees

While many workers see learning as a pathway to personal betterment, they also see it as a way to improve their performance on the job, thus benefiting their organizations. About one in three (33%) workers were driven to pursue education opportunities by a desire to contribute at a higher level and to bring more value to their organizations (31%). Black workers are more focused on improving their job security than their white coworkers (34% vs. 25%) and setting a positive example for their families (34% vs. 23%).

Buban adds, “For employers, there is a major benefit in offering career development and education opportunities that will serve to upskill employees and ultimately build a talent pipeline that will bolster recruiting efforts for years to come.”

To download the full 2021 Education Index Report, click here.

Methodology

The study surveyed 1,017 working adults living in the U.S. This survey was conducted online during the period of May 14 – 23, 2021, and the study has a margin of error of +/- 3.1%.

In this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 3.1 percent from the result that would be obtained if interviews had been conducted with all personas in the universe represented by the sample. The margin of error for any subgroups will be slightly higher.

About Bright Horizons

Bright Horizons® is a leading global provider of high-quality early education and child care, back-up care, and workforce education services. For more than 30 years, we have partnered with employers to support workforces by providing services that help working families and employees thrive personally and professionally. Bright Horizons operates approximately 1,000 early education and child care centers in the United States, the United Kingdom, the Netherlands, and India, and serves more than 1,300 of the world’s leading employers. Bright Horizons’ early education and child care centers, back-up child and elder care, and workforce education programs help employees succeed at each life and career stage. For more information, go to www.brighthorizons.com.

Contacts

Kristen Raymaakers

kristen.raymaakers@brighthorizons.com