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Employers Need a Break With the Past to Trigger the “Great Rehire”

With evidence growing of a mismatch between job openings and candidates, there needs to be a renewed focus on modern skills

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–The hiring system appears to be broken, with record job openings failing to trigger a “great rehire” because of an outdated focus on the wrong skills, says online assessment provider Questionmark.1

A recent survey of unemployed workers found over two thirds (70 percent) of job seekers were frustrated they could not find the right job to apply for. The majority (59 percent) also claimed there aren’t enough openings in their preferred profession. 2

Hiring for modern skills like critical thinking, problem-solving and digital literacy could be the answer, according to Questionmark. It appeals both to what employers increasingly need and what employees are looking for to advance their careers.

Neil McGough, General Manager of Questionmark, said: “After the ‘great resignation’ everyone has been waiting for the ’great rehire‘ but what has emerged is a serious mismatch between employer requirements and employee expectations. This problem could be mitigated by a renewed focus on modern skills. Employers need to assess the skills of their current workforce and review how required skills are presented in job specs and recruitment ads.”

Questionmark’s report “Modern Skills for a Post-Pandemic World” sets out the skills that would not traditionally be included in a generic job specification, but which employers now need and employees may find more attractive. These include:

  • Technology skills such as digital collaboration, digital communication, cybersecurity awareness and understanding artificial intelligence (AI)
  • Cognitive skills such as critical thinking and problem solving, data literacy, communication and creativity
  • Cultural skills such as accountability, collaboration and teamwork, and compliance

Questionmark urges employers to use assessments to gather real information about the modern skills that their current workforce has, and those offered by candidates through the recruitment process. A clear grasp of these alongside the technical skills associated with a role could provide a more appealing way to frame a job opening, helping to close the skills gap that is threatening to slow economic growth.3

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centres.


1 https://apnews.com/article/health-coronavirus-pandemic-business-38685e73f4d7d7e51952263586896680
2 https://www.flexjobs.com/blog/post/job-seekers-frustrated-by-lack-of-opportunities/
3 https://finance.yahoo.com/news/skills-gap-may-turn-into-skills-canyon-by-end-of-pandemic-executive-warns-143047625.html

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Peter Sigrist: peter.sigrist@fourteenforty.uk +44 7720 056 981

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

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Lack of IT Talent Is Harming Tech Adoption

Certification bodies should speed and scale up programs to meet new demand

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NEW YORK–(BUSINESS WIRE)–#IT–A lack of talent is the number one barrier to firms embracing new technologies, according to a survey of IT executives.1 Certification bodies must increase the speed and scale of their programs to equip technology professionals with the skills to meet new challenges, says Questionmark, the online assessment provider.

Some 64% of IT leaders see the shortage of talent as the most significant barrier to the adoption of new and emerging technologies, according to a survey by research company, Gartner. This is a dramatic increase from 2020 when only 4% cited it as a major concern. It poses a more pressing problem than implementation costs (29%) and security risks (7%).2

The vast majority of leaders (75%) fear that the lack of talent risks the adoption of IT automation technologies that enable processes to run with minimal human input. A further 41% fear the talent shortage will slow adoption of digital workplace technologies like intranets and collaboration tools.3 A delay in the adoption of both will delay firms’ ability to maximize their productivity.

Neil McGough, General Manager of Questionmark, said: “The demand for advanced technology skills has never been greater. This means there is a huge market for certification bodies as employers look to upskill and incentivize their teams. To help equip people with the skills they need, providers must deliver their programs quickly and at greater scale. It is vital that they robustly assess candidates’ learning so that employers can trust the certification and the data they use to make decisions.”

Questionmark provides certification bodies with enterprise-grade technology that frictionlessly integrates all aspects of delivering an assessment into one platform. It is:

  • Adaptable and easy to use: it is easy to create content and adapt questions. The platform allows worldwide use and rapidly compiles results. Patterns and trends are easy to spot.
  • Secure online environment: the platform’s proctoring gateway enables the test setter to integrate the right anti-cheating solution, depending on the stakes of the assessment.
  • Frictionless: integration of ecommerce, reporting and digital badging for successful candidates is smooth and easy.

www.questionmark.com/questionmark-certification-hub/

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centres.


1 https://www.gartner.com/en/newsroom/press-releases/2021-09-13-gartner-survey-reveals-talent-shortages-as-biggest-barrier-to-emerging-technologies-adoption
2 https://www.gartner.com/en/newsroom/press-releases/2021-09-13-gartner-survey-reveals-talent-shortages-as-biggest-barrier-to-emerging-technologies-adoption
3 https://www.gartner.com/en/newsroom/press-releases/2021-09-13-gartner-survey-reveals-talent-shortages-as-biggest-barrier-to-emerging-technologies-adoption

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Gareth Streeter: gareth.streeter@fourteenforty.uk +44 7734 251 496

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

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Speedy Certifications Essential to Solving Modern Skills Crisis

Online assessment enables certification bodies to deliver programs at speed and scale

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#ITcertification–IT certifiers need to scale up their programs to combat a global skills shortage.1 Continuing to use online tests after the pandemic will help organizations deliver certifications quickly and at scale, says Questionmark, the online assessment provider. This will help plug the skills gap.

Global demand for modern technology skills is rapidly outstripping supply. In the United States (US), tech positions are among the hardest to fill.2 The United Kingdom (UK) has created 100,000 new jobs in the tech industry since the start of the pandemic.3

The most-in-demand skills across the US, UK and Australia include cybersecurity, organizational change management, enterprise architecture and advanced analytics.4

The higher education system is struggling to keep up with this demand for new skills. A US survey of education officials found that 52% are struggling to attract instructors with sufficient experience. Many campuses do not have the capabilities and associated technical support.5

This means that certification programs that focus on upskilling the current workforce are essential to meeting the growing demand for skills.

John Kleeman, Founder of Questionmark, said: “Certification bodies need to pick up the pace to ensure that firms have the modern skills they need. Online assessments enable them to test an unlimited number of candidates.”

Online tests cut down on travel time and make it easier for people to participate. Even with the easing of social distancing requirements, online assessment can prove far more time and cost efficient, effective and environmental than asking candidates to travel to test centers.”

Questionmark Proctoring Online helps certification bodies guard against cheating and content theft. Questionmark provides an online proctor who supervises a test taker using the webcam and audio built into the test taker’s computer. The proctor confirms the test taker’s identity and can pause or terminate the assessment if they see suspicious behavior.

Proctoring Online enables assessments to be taken from home or office, removing the need to travel to a test center, without compromising on security.

www.questionmark.com/questionmark-certification-hub/

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.daxx.com/blog/development-trends/software-developer-shortage-us
2 https://www.daxx.com/blog/development-trends/software-developer-shortage-us
3 https://www.gov.uk/government/publications/quantifying-the-uk-data-skills-gap/quantifying-the-uk-data-skills-gap
4 https://www.harveynash.com/hot-skills-salary-report-2021
5 https://edscoop.com/colleges-and-institutions-need-to-pick-up-the-pace-to-meet-ai-skills-demand/

Contacts

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Gareth Streeter: gareth.streeter@fourteenforty.uk +44 7734 251 496

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

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Employers Are Basing Vital Management Decisions on Wrong Age-Related Assumptions

Leaders need real information about workers’ abilities to equip teams with modern skills

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#LnD–Employers are making too many assumptions about the age of an employee and their ability to learn modern digital skills. But to avoid costly mistakes business leaders should base those conclusions on real information about the workforce, says Questionmark, the online assessment provider.

There is a widespread and mistaken assumption that Gen X workers, those aged 45–60, are less likely to adapt to new skills than their younger counterparts. A study for employment specialists Generation revealed that 38% of employers fear older workers are reluctant to try new technologies. Some 27% believe Gen X staff are unable to learn new skills.1

These assumptions are often not borne out by the evidence. Some 87% of hiring managers find that workers above the age of 45 prove to be just as effective as younger team members.2 And while younger workers may be more familiar with technology in their daily lives, experts warn that this will not automatically equip them with the digital skills they need in the workplace.3

John Kleeman, Founder of Questionmark, said: “Employers must decide how to equip their workers with the modern skills they need. And they shouldn’t base such an important decision on assumptions. Leaders need real information on employee skills so that they can make informed decisions on development, training and recruitment.”

Measuring the skills of the workforce with online assessments gives employers real information on skills across the workforce. With this information, leaders can challenge assumptions and prejudices. They can make better decisions on managing their teams, the distribution of tasks and career development.

The results will also pinpoint areas of strength and weakness. Employers can then focus training where it is most needed. Testing participants after training will show whether it worked.

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.cnbc.com/2021/07/26/gen-x-workers-may-face-the-biggest-unemployment-crisis-generation.html
2 https://www.cnbc.com/2021/07/26/gen-x-workers-may-face-the-biggest-unemployment-crisis-generation.html
3 https://feweek.co.uk/2021/06/12/young-people-arent-digital-natives-in-the-way-employers-need/

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Gareth Streeter: gareth.streeter@fourteenforty.uk +44 7734 251 496

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

Cybersecurity Skills Crisis Continues for Fifth Year, Perpetuated by Lack of Business Investment

Annual global study from ESG and ISSA reveals not offering competitive compensation as the top factor contributing to the skills shortage for respondents’ organizations

VIENNA, Va.–(BUSINESS WIRE)–#CISOs–The cybersecurity skills crisis continues on a downward, multi-year trend of bad to worse and has impacted more than half (57%) of organizations, as revealed today in the fifth annual global study of cybersecurity professionals by the Information Systems Security Association (ISSA) and industry analyst firm Enterprise Strategy Group (ESG). This annual study seeks to understand the perspectives of the people on the information security career path to help others understand the challenges of this important field.

ISSASecondaryLogosGold6.26.12

The new research report, The Life and Times of Cybersecurity Professionals 2021, surveyed 489 cybersecurity professionals and reveals several nuances surrounding the well-documented cybersecurity skills shortage. The top ramifications of the skills shortage include an increasing workload for the cybersecurity team (62%), unfilled open job requisitions (38%), and high burnout among staff (38%). Further, 95% of respondents state the cybersecurity skills shortage and its associated impacts have not improved over the past few years and 44% say it has only gotten worse.

Notably, the three most-often cited areas of significant cybersecurity skills shortages include cloud computing security, security analysis and investigations, and application security. These areas should be the focus for cybersecurity professionals when looking to develop skills.

The cybersecurity profession remains systemically undervalued

Businesses are not investing in their people in a manner that appropriately reflects the direness of today’s cyberthreat landscape. A striking 59% of respondents said their organization could be doing more to address the cybersecurity skills shortage, with nearly one-third noting that their organization could be doing much more.

  • Cybersecurity professionals need fair and competitive compensation. This came up several times in the research report and is clearly critical to hiring and retaining security personnel. In a new finding this year, not offering competitive compensation is the top factor (38%) contributing to the organizations’ cyber skills shortage because it makes it difficult to recruit and hire the cybersecurity professionals that organizations need. More than three-quarters (76%) of organizations admit that it is difficult to recruit and hire cybersecurity staff, with nearly one-fifth (18%) stating it is extremely difficult. Being offered a higher compensation package is the main reason (33%) CISOs leave one organization for another.
  • Investments in cybersecurity training need to be funded appropriately. When asked what actions organizations could take to address the cybersecurity skills shortage, the biggest response (39%) was an increase in cybersecurity training so candidates can be properly trained for their roles. To maintain and advance their skill sets, many cybersecurity professionals seek to achieve at least 40 hours of training each year. Nearly a quarter (21%) of those surveyed did not meet 40 hours of training per year. The main reason they cited was that their jobs do not pay for 40 hours of training per year and they can’t afford it by themselves, according to nearly half (48%) of respondents.
  • The cybersecurity training paradox continues and needs attention. Nearly all (91%) respondents agree that cybersecurity professionals must keep up with their skills or the organizations they work for are at a significant disadvantage against today’s cyber-adversaries. Despite this need, 59% state that while they try to keep up with cybersecurity skills development, job requirements often get in the way—the paradox that professionals face where they are called upon to make up for the existing skills shortage in addition to falling behind on their own development.
  • Human resources and cybersecurity teams need to align on business value. Nearly one in three (29%) professionals surveyed said the HR departments at their organizations likely exclude strong job candidates because they don’t understand the skills necessary to work in cybersecurity. One in four also said job postings at their organizations tend to be unrealistic, demanding too much experience, too many certifications, or too many specific technical skills. Nearly a third (30%) suggested CISOs try to better educate HR and recruiters on real-world cybersecurity goals and needs and 28% said job recruitments need to be more realistic with the typical levels of experience cybersecurity professionals have.
  • Business and cyber leaders need to work together to improve organizational dynamics. Business executives must embrace cybersecurity as a core component of the business while CISOs need to move their people, processes, and technologies closer to the business. Organizations should be alarmed by the fact that:

    • 29% of respondents said the security team’s relationship with HR is fair or poor.
    • 28% said the relationship with line-of-business managers is fair or poor.
    • 27% of respondents said that the relationship with the board of directors is fair or poor.
    • 24% said the relationship with the legal team is fair or poor.

“There is a lack of understanding between the cyber professional side and the business side of organizations that is exacerbating the cyber skills gap problem,” said Candy Alexander, Board President, ISSA International. “Both sides need to re-evaluate the cybersecurity efforts to align with the organization’s business goals to provide the value that a strong cybersecurity program brings towards achieving the goals of keeping the business running. Cybersecurity leaders should be able to link the security efforts directly to strategic business goals.”

“This report reveals some deep-seated issues with cybersecurity professionals and their organizations,” said Jon Oltsik, Senior Principal Analyst and ESG Fellow. “ESG and ISSA hope that cybersecurity professionals use this research to better understand their profession and peers as they manage their careers. For business and cybersecurity professionals, the data should be seen as a set of guidelines for maximizing cybersecurity investment, improving cybersecurity job satisfaction, and aligning cybersecurity with the business mission. The message is clear: Organizations with a cybersecurity culture are in the best position.”

After reviewing this data, ESG and ISSA recommend that cybersecurity professionals take a holistic approach of continuous cybersecurity education (starting early with public education), comprehensive career development, and career mapping/planning—all with the support and integration with the business.

The full report can be downloaded here.

About ISSA

The Information Systems Security Association (ISSA)™ is the community of choice for international cyber security professionals dedicated to advancing individual growth, managing technology risk, and protecting critical information and infrastructure. ISSA members and award winners include many of the industry’s notable luminaries and represent a broad range of industries – from communications, education, healthcare, manufacturing, financial and consulting to IT – as well as federal, state and local government departments and agencies. Through regional chapter meetings, conferences, networking events and content, members tap into a wealth of shared knowledge and expertise. Follow us on Twitter at @ISSAINTL. Learn more about ISSA.

About ESG

Enterprise Strategy Group (ESG) is an integrated technology analysis, research, and strategy firm providing market intelligence, actionable insight, and go-to-market content services to the global technology community. It is increasingly recognized as one of the world’s leading analyst firms in helping technology vendors make strategic decisions across their go-to-market programs through factual, peer-based research. ESG is a division of TechTarget, Inc. (Nasdaq: TTGT), the global leader in purchase intent-driven marketing and sales services focused on delivering business impact for enterprise technology companies.

Contacts

Leslie Kesselring

Kesselring Communications

leslie@kesscomm.com

Data Literacy Tops the Five Most Critical Skills That Businesses Are Looking for in Their People

Increasing demand for certification means providers must deliver programs at scale and speed

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–Firms are seeing a step-change in the certified skills they need from their people to grow as technologies and business models rapidly evolve. But 87% of global executives say they are experiencing a skills gap now or expect one soon, according to consulting firm McKinsey.1

Questionmark, the online assessment provider, has identified the top five certifications that firms are requiring from their employees to meet the challenges ahead. To meet this new demand, certification bodies must ensure they can quickly deliver and robustly assess the programs they provide.

Certifications can help equip workers with new skills and enable employers to retain the best staff. Questionmark has identified the top five certifications that businesses are demanding to help address both future challenges and opportunities:

  • Data literacy: data literacy is the skill employers claim they need most, according to research by Forrester Consulting,2 but many employers do not offer formal training in it.
  • Cybersecurity: US cybercrime complaints increased 69% between 2019 and 2020.3 As employers adopt more formal hybrid working arrangements, they are demanding that employees have more rigorous cybersecurity training.
  • Artificial intelligence: market intelligence firm IDC expects the AI market to be worth $554bn by 2024.4 But with an AI skills shortage, employers need their employees to be qualified to help.
  • Project management: with new ways of working, employers need to be sure that their people can handle multiple projects and teams, boosting demand for project management certifications.
  • Digital marketing: as marketing has continued to evolve over the last year, businesses need employees trained in new digital marketing skills. Certification bodies need to offer up-to-date courses covering the latest tools.

John Kleeman, Founder of Questionmark, said: “As firms adapt to the post-pandemic world, they are requiring new skills from their employees. With the advantages of critical certifications increasingly clear to employers, demand is expected to be greater than before. To take advantage of this demand, certification bodies must be able to deliver, and robustly assess, their programs at speed and scale.”

Questionmark provides certification bodies with enterprise-grade technology that frictionlessly integrates all aspects of delivering an assessment into one platform.

www.questionmark.com/questionmark-certification-hub/

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.

1 https://www.mckinsey.com/business-functions/organization/our-insights/beyond-hiring-how-companies-are-reskilling-to-address-talent-gaps
2 https://www.tableau.com/sites/default/files/2021-06/Tableau_Data_Literacy_Report.pdf
3 https://www.ic3.gov/Media/PDF/AnnualReport/2020_IC3Report.pdf
4 https://research.aimultiple.com/ai-certification/

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: James Boyd-Wallis: james.boyd-wallis@fourteenforty.uk +44 7793 021 607

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527