Employee Surveillance Measures Could Threaten Trust and Increase Staff Turnover VMware Research Finds OutBuro lgbtq professional entreprenuer networking online community gay lesbian transgender queer

Employee Surveillance Measures Could Threaten Trust and Increase Staff Turnover, VMware Research Finds

Rise in remote working requires new ways of monitoring performance and output but not simply through counting keystrokes and time at the desk

PALO ALTO, Calif.–(BUSINESS WIRE)–VMware, Inc. (NYSE: VMW), a leading innovator in enterprise software, today shared results of a global study that revealed the rise in employee performance and trust established in new hybrid working models could be under threat from an increase in the implementation of remote monitoring measures.

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The study, “The Virtual Floorplan: New Rules for a New Era of Work,” conducted by Vanson Bourne on behalf of VMware, found that 70 percent of companies surveyed have either already implemented or are planning to implement employee surveillance measures to monitor employee productivity since the shift to hybrid working. Among these organizations, the measures being taken include the monitoring of emails (44%), web browsing (41%) and collaboration tools (43%), as well as video surveillance (29%), attention tracking via webcams (28%) and keylogger software (26%). However, 39 percent of companies that have already implemented device monitoring, and 41 percent of companies who are currently in the process of doing so, are in fact seeing “drastically increased” or “increased” employee turnover.

The research findings suggest there is a delicate balance to be struck as businesses look for new ways to assess employee performance beyond presentism. From the employee perspective, three quarters (75%) agree that moving to a distributed working environment has meant that their performance – and not traditional metrics such as time spent in the office – is being valued more by their employers. And, 79 percent of employees agree that remote work technologies have enabled them to work more efficiently than before. 74% of organizations have had to develop new ways to measure employee productivity. Among these organizations, the new approach to monitoring productivity has been achieved through the use of performance-focused solutions including regular catch-ups with managers to discuss workloads (55%), assessing output and agreed deliverables (53%) and using new project management software (47%).

However, now that direct reports are not necessarily sitting a few cubicles away, employers are evolving new ways to monitor and quantify employee productivity. While approaching six in ten (59%) employees recognize their organization has had to develop new ways to monitor productivity as part of the move to hybrid working, transparency remains critical. A quarter of employees (24%) don’t know whether their organization has implemented device monitoring systems on their devices to monitor their productivity.

“Globally we are seeing organizations shift permanently to hybrid work models that don’t require knowledge workers to be office-based all the time. With this shift, employers should proceed with caution when replacing presentism with monitoring tools. Monitoring and performance are two very different things,” says Shankar Iyer, senior vice president and general manager, End-User Computing, VMware. “Digital workspace tools enable people to work from anywhere and our research shows employees are feeling more valued and trusted. A lack of transparency and measurement by ‘stealth and numbers,’ can quickly erode employee faith and lead to talent heading for the door, in a highly competitive and challenging skills market.”

Employee surveillance is one of many topics touched on in The Virtual Floorplan: New Rules for a New Era of Work. Other key findings include:

  • New “workplace tribes” have emerged via digital tools used by employees. The stabilization of hybrid work has resulted in a new kind of office floorplan — a “virtual floorplan,” which is based more on affinity, shared goals, and shared values than physical proximity. The virtual floorplan comes with new rules, as well as new success factors for employees, leaders, and teams. View the infographic.
  • We’ve entered a new era of transparency and trust. With less central control and in-person interaction, transparency and trust are emerging as vital qualities that leaders must embrace to advance and unify their organizations in a hybrid-by-default world. View the infographic.
  • Security is a team sport. The virtual floorplan introduces countless freedoms for employees — and just as many security risks for IT. With less direct control over apps, devices, and networks, IT is navigating a new paradigm where security is a team sport. View the infographic.

An executive summary of the study can be downloaded here.

Methodology

VMware commissioned a survey, undertaken by an independent research organization, Vanson Bourne, in July and August 2021. 7,600 respondents were surveyed globally, consisting of HR, IT and business decision makers as well as employees across IT, Manufacturing, engineering and production, Financial services, Business and professional services, Retail and wholesale, Energy, oil/gas and utilities, Distribution and transport, Public healthcare, Construction and property, Public Education, Telecommunications, Consumer services, Local government, Central government, Media leisure and entertainment, Private education, Private healthcare, Hospitality and others. All organizations surveyed have 500 or more employees globally. The countries surveyed include UK, Germany, France, Italy, Netherlands, Russia, Poland, Norway, Sweden, Spain, UAE, Saudi Arabia, US, Canada, Japan, Australia, India, China, Singapore and South Korea.

About VMware

VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. As a trusted foundation to accelerate innovation, VMware software gives businesses the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better future through the company’s 2030 Agenda. For more information, please visit www.vmware.com/company.

Contacts

Angela Leaf, VMware Global Communications, +1 860 480 3367, aleaf@vmware.com

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Failure to Settle in New Starters Is Costing Employers

Staff assessments can show how quickly new workers get up to speed

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#Questionmark–Firms are struggling to get new joiners off to a flying start and are paying the price with higher staff turnover. Questionmark, the online assessment provider is calling on employers to track whether the information they give staff members in their first few weeks is being retained and utilized.

Good onboarding programs, in which employers help new starters get up to speed, can improve employee retention by as much as 50%1. However, during the pandemic the need for “remote onboarding” meant 37% of participants reported significant difficulties with the process, according to a survey by hiring software providers, Workable.2

Staff retention and skills shortages are increasingly becoming problems, so ineffective onboarding is not an issue that employers can afford to ignore.

During the onboarding process, employers can use tests to check new starters understand what they need to. They enable both employees and managers to check progress and shape training or learning appropriately.

John Kleeman, Founder of Questionmark, said: “An employee’s first few weeks are crucial and good onboarding should enable them to quickly become a productive member of the team. Yet some 15% of people that leave their job do so in the first 90 days. High-quality onboarding can help tackle that problem.”

Measuring the success of onboarding with staff assessments enables employers to refine and perfect their programs. It also helps identify long-term training needs for the individual and contributes toward a meaningful career development plan.

The Questionmark enterprise-grade platform makes assessment content easy to create and use. The platform automatically marks papers and instantly compiles results. It is easy to spot trends and patterns among new starters. When the stakes are high, a range of anti-cheating measures is also available.

https://www.questionmark.com/sectors-and-uses/post-hire-assessments/

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Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.urbanbound.com/blog/onboarding-statistics
2 https://www.clickboarding.com/impact-of-covid-on-employee-onboarding/

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: Gareth Streeter: gareth.streeter@fourteenforty.uk +44 7734 251 496

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527

Five Ways to Reduce Staff Turnover

Employers must prioritize career development to avoid a “turnover tsunami”

Questionmark PrimaryLogo

TRUMBULL, Conn.–(BUSINESS WIRE)–#Questionmark–Making better recruitment decisions and delivering relevant training can significantly bolster staff retention, according to a new white paper by Questionmark, the online assessment provider.

Employers could be about to face a “turnover tsunami.” Some 52% of workers across North America report they are looking for a new job, according to a study for the Achievers Workforce Institute.1

Staff turnover is expensive for employers. Lost productivity and knowledge alongside new hiring, training, and onboarding fees add up to around a third of annual salary.2 So, firms that do not understand why their people may want to leave and take action to prevent such departures, could face significant losses.

The new Questionmark white paper, “Five Ways Assessments Can Help Retain Employees”, shows that by testing the skills of workers, employers can:

  1. Make better recruitment decisions – someone who leaves within their first year is likely to have been a poor hire. Testing the skills of candidates before hiring them helps ensure new starters are a good fit for the role.
  2. Identify relevant training needs – assessments can pinpoint an employee’s immediate training need, helping demonstrate that employers are taking their career development needs seriously.
  3. Improve onboarding – around 15% of exits relate to employees leaving in the first 90 days.3 Assessments can reveal whether the onboarding process is effective and if new starters are learning what they should.
  4. Create a certification program – assessing employee progress and awarding certifications enhances an individual’s sense of career development. It also creates immediate goals to work toward.
  5. Predict employee retention – employers can track scores from relevant workplace assessments and correlate them with employee longevity. By doing so, employers can identify risk factors that require intervention to prevent employee churn.

John Kleeman, Founder of Questionmark said: “Now more than ever, employers must ensure they build and retain a winning team. By gaining real and reliable information from staff assessments, leaders can make better decisions on the way they manage their people and bolster retention.”

Read the full white paper: “Five Ways Assessments Can Help Retain Employees”.

www.questionmark.com

Ends

Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.


1 https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/turnover-tsunami-expected-once-pandemic-ends.aspx
2 https://www.ere.net/getting-ahead-of-the-looming-employee-exodus/
3 https://info.workinstitute.com/hubfs/2020%20Retention%20Report/Work%20Institutes%202020%20Retention%20Report.pdf

Contacts

For more information:

US: Kristin Bernor, external relations: Kristin.bernor@questionmark.com +1 203.349.6438

UK: James Boyd-Wallis: james.boyd-wallis@fourteenforty.uk +44 7793 021 607

Australia and New Zealand: Chelsea Dowd: chelsea.dowd@questionmark.com +61 2 8073 0527