Skillsofts Global Knowledge Skills and Salary Report Finds Three in Four IT Departments Face Critical Skills Gaps OutBuro lgbtq professional entreprenuer networking online community gay lesbian queer

Skillsoft’s Global Knowledge Skills and Salary Report Finds Three in Four IT Departments Face Critical Skills Gaps

Gaps in IT staff skills causing increased stress levels and decreased productivity within organizations

BOSTON–(BUSINESS WIRE)–#LandDSkillsoft (NYSE:SKIL), a global leader in corporate digital learning, today released its annual Global Knowledge IT Skills and Salary Report, exploring the current state of skills gaps, training and development, compensation, and job satisfaction in the IT industry. Based on responses from more than 9,300 IT professionals, the report found that 76 percent of IT decision makers worldwide are facing critical skills gaps in their departments – a 145 percent increase since 2016. While still a significant challenge, this represents the second consecutive year of slight improvement (79 percent in 2019, 78 percent in 2020).

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“Today’s digital-first economy has presented significant opportunities for organizations. However, it has also created a dire need for new skills in cloud computing, cybersecurity, AI, DevOps, and many other critical tech areas,” said Michael Yoo, General Manager, Technology & Developer, Skillsoft. “Gaps in skills don’t just disappear, they only grow wider if not properly addressed. While it is encouraging to see early signs of closing the gap, work is far from done. Organizations must place a bigger emphasis on investing in employee training, empowering professionals to earn new certifications, and filling vacant roles with diverse candidates.”

To continue closing the skills gap, understanding the reasons behind it, and its impact, is critical. As digital transformation accelerates, 38 percent of IT decision makers cited the rate of technology change outpacing their existing skills development programs as the primary driver, followed by difficulty in attracting qualified candidates (35 percent) and lack of investment in training resources (32 percent). In addition to the direct effect these gaps have on organizations’ bottom lines – IDC predicts the financial impact growing to $6.5 trillion worldwide by 20251 – respondents also said they increase employee stress (55 percent), make it difficult to meet quality and business objectives (42 percent and 36 percent, respectively), and create project delays (35 percent), among other challenges.

Of note, organizations are increasingly recognizing the role that professional development plays in combatting skills gaps and raising employee morale and retention, with 56 percent of IT decision makers saying they have a plan in place to train existing team members. And, given that 80 percent of IT professionals report a myriad of benefits after achieving new skills and certifications – including improved quality of work (49 percent), higher levels of engagement (32 percent), and faster job performance (27 percent) – providing upskilling opportunities is a win-win for both organizations and employees alike.

Additional takeaways from the Global Knowledge IT Skills and Salary report include:

  • IT staff crave learning and development and will move on if they are not getting it.

    • For the third consecutive year, respondents that switched employers within the past year cited a lack of growth and development opportunities as their top reason for doing so (59 percent), taking precedence over better compensation (39 percent) and work/life balance (31 percent).
    • When training, 66 percent of respondents said they prefer a formal, instructor-led approach, while the remaining third gravitate toward informal, peer-to-peer methods, underscoring the value of providing personalized and blended learning experiences.
  • Salaries are on the rise and opportunities exist for even bigger paychecks.

    • The average annual salary for IT professionals has increased across all regions. Aside from executives and those in sales, the higher-paying positions are in cloud, risk management, security, and IT architecture and design.
    • 52 percent of respondents said they received a raise in the past year, attributing the increase to a variety of factors including job performance, developing new skills, and obtaining industry certifications.
  • More IT professionals are certified than ever and are boosting the bottom line.

    • 92 percent of all respondents said they have at least one certification, a 5 percent and 7 percent increase compared to 2020 and 2019, respectively.

      • 64 percent of IT decision makers say certified employees deliver $10,000 or more in added annual value compared to non-certified team members, demonstrating the positive impact that investment in training has on organizations’ bottom lines.


1 – IDC, IDC FutureScape: Worldwide Future of Work 2022 Predictions, Doc. #US47290521, October 2021

Research Methodology

The 2021 IT Skills and Salary Survey was conducted online from November 2020 through February 2021, yielding more than 9,300 responses globally from IT decision makers and staff. Distributed by Global Knowledge, technology companies, and industry associations around the world, the survey was made available in web articles, online newsletters, and social media, and tabulated using the Qualtrics XM Platform.

About Skillsoft

Skillsoft (NYSE:SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior-change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Learn more at


James Gruskin

Caitlin Leddy

OutBuro lgbt professional entreprenuer networking online community gay lesbian transgender queer bisexual nonbinary 2

Lack of IT Talent Is Harming Tech Adoption

Certification bodies should speed and scale up programs to meet new demand

Questionmark PrimaryLogo

NEW YORK–(BUSINESS WIRE)–#IT–A lack of talent is the number one barrier to firms embracing new technologies, according to a survey of IT executives.1 Certification bodies must increase the speed and scale of their programs to equip technology professionals with the skills to meet new challenges, says Questionmark, the online assessment provider.

Some 64% of IT leaders see the shortage of talent as the most significant barrier to the adoption of new and emerging technologies, according to a survey by research company, Gartner. This is a dramatic increase from 2020 when only 4% cited it as a major concern. It poses a more pressing problem than implementation costs (29%) and security risks (7%).2

The vast majority of leaders (75%) fear that the lack of talent risks the adoption of IT automation technologies that enable processes to run with minimal human input. A further 41% fear the talent shortage will slow adoption of digital workplace technologies like intranets and collaboration tools.3 A delay in the adoption of both will delay firms’ ability to maximize their productivity.

Neil McGough, General Manager of Questionmark, said: “The demand for advanced technology skills has never been greater. This means there is a huge market for certification bodies as employers look to upskill and incentivize their teams. To help equip people with the skills they need, providers must deliver their programs quickly and at greater scale. It is vital that they robustly assess candidates’ learning so that employers can trust the certification and the data they use to make decisions.”

Questionmark provides certification bodies with enterprise-grade technology that frictionlessly integrates all aspects of delivering an assessment into one platform. It is:

  • Adaptable and easy to use: it is easy to create content and adapt questions. The platform allows worldwide use and rapidly compiles results. Patterns and trends are easy to spot.
  • Secure online environment: the platform’s proctoring gateway enables the test setter to integrate the right anti-cheating solution, depending on the stakes of the assessment.
  • Frictionless: integration of ecommerce, reporting and digital badging for successful candidates is smooth and easy.


Notes to editors

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centres.



For more information:

US: Kristin Bernor, external relations: +1 203.349.6438

UK: Gareth Streeter: +44 7734 251 496

Australia and New Zealand: Chelsea Dowd: +61 2 8073 0527

2-35 Jaco Kleynhans - Technology Support and Education for LGBTQ African NGOs lgbt professional entreprenuer networking online community gay lesbian transgender queer bisexual nonbinary

Technology Support and Education for LGBTQ African NGOs

In this episode of OutBüro Voices featuring LGBTQ professionals, entrepreneurs, and community leaders from around the world, host Dennis Velco chats with Jaco Kleynhans is a South African based technology business owner, NijaCo, and founder of the NGO A Community of Humans that provides technology support and training to other LGBTQ NGOs throughout Africa.

In Jaco’s early career he was in the South African Air Force where he was assigned a special project to learn web development and create websites for various South African Air Force divisions. He fell in love with web and software development. After his Air Form term, he launched his own technology and software development company NinjaCo. Working professionally in the space he realizes that LGBTQ NGOs in Africa lacked the support and skills they need to be successful.

So, with passion and vigor, he created the NGO A Community of Humans to provide technology support and training for other LGBTQ NGOs throughout all of Africa. One of the most frequently requested support is to create reporting dashboard to demonstrate the efficiency and effectiveness of what the LGBTQ NGOs provide to their served communities. This reporting is critical in obtaining and maintaining grants.  The dashboards might include if the NGO is medically focused such as HIV treatment and prevention, things like, how many patients are seen, treated, followed up with, the efficacy of treatment, and so forth. Grant providers want to be certain that the funds they are providing is being used appropriately and making a real difference.

Jaco and his A Community of Humans NGO have created partnerships with global leading software and hardware companies to provide the LGBTQ NGOs with the tools they need to operate and be effective in their communities.  It’s not just enough to provide the tools, the LGBTQ NGO management, and team members also need to know how to use them.  So Jaco, teamed up with those providers to provide training and education.  As if that wasn’t enough, Jaco has paid attention to the technology job market and like many reports and studies show, there is a global deficit of trained and certified technology professionals to fill all the talent needs spanning from small businesses, NGOs, and large corporations.  Jaco has expanded the training and education to include providing it to members of the community in where the LGBTQ NGOs he already supports are located. The technology partners provide the hardware and software. The LGBTQ NGOs provide the classroom space. A Community of Humans provides the tables, chairs, and in-person instructors to lead the students through the content providing guidance and the support the students need. Jaco even reached out to an internet provider to provide the students with internet access so that they can access all the training content online and perform their homework out of the classroom.

Jaco also reached out to the school that he attended nearly 20 years ago and formed a partnership in where current students can internship on the A Community of Humans projects to gain real-world practical experience.  This experience will include but is not limited to, reporting dashboard development, website development, custom web, and smartphone application development, technology security, marketing, communications, strategic planning, and so much more.    Jaco is an entrepreneur and community leader who is reaching not only the LGBTQ community in Africa but cross-connecting beyond for true collaboration, community building, mentoring, skills development, and leadership development for LGBTQ NGO and youth in Africa in general.

Join us OutBüro, the LGBTQ professional and entrepreneur online community network for gay, lesbian, bisexual, transgender, queer, allies, and our employers who support LGBTQ welcoming workplace –

Would you like to be featured like this? Contact the host Dennis Velco via our site’s Recommend an Interview Guest form.