New Research from Legion Highlights Need for Transforming the Employee Experience to Attract and Retain Talent

82% of hourly employees surveyed said they would work for a company that provides the benefits that employees value

REDWOOD CITY, Calif.–(BUSINESS WIRE)–#BenefitsLegion, the pioneer in AI-powered workforce management, today released a research report highlighting the need to better understand workplace concerns and desires of hourly employees, who comprise 48% of the U.S. workforce. The study, Hour by Hour: Attracting and Retaining Hourly Employees and Their Managers, provides actionable insights to help businesses improve experiences of hourly workers. The survey of one thousand hourly workers and managers in North America was conducted in May 2021.

The report highlights the need to offer schedule empowerment, automation, modern communication tools, and early access to pay to successfully attract and retain hourly workers in today’s highly competitive job market. According to the survey, 59% of employees cited scheduling issues as reasons they would quit a job, while 39% would leave their current jobs for poor communication with their employers.

“Millennials and Gen Z, who make up a majority of the hourly workforce, grew up with the internet. They expect modern communication tools, gig-like flexibility, and the ability to complete transactions quickly and easily from their mobile devices,” said Sanish Mondkar, CEO, Legion. “To attract and retain these employees, enterprises must make investments in digital transformation and workforce technologies. The alternative is to suffer from being short staffed, which often leads to costly overtime, burnout, and poor customer service.”

Businesses also need to invest in automation and modern communication tools to free up managers, so they can upskill their teams and focus on creating great employee and customer experiences. Manual and outdated processes not only have a negative impact on employee satisfaction but also can lead to frustration among managers.

  • While 83% of employees surveyed felt it is important to share their preferences on scheduling, almost half (48%) of the managers surveyed struggled daily to match employee preferences and availability with the needs of the business when creating schedules.
  • More than one third (35%) of managers surveyed report spending 3-10+ hours per week creating and managing schedules.
  • Managers reported that the top two things employers could do to make their lives easier were to provide tools that would make it easier for managers to communicate with their teams (42%) and reduce the time spent on routine tasks, like scheduling (36%).
  • Almost half of the managers reported that if their administrative burdens were reduced, they would spend more time coaching and developing their team (49%) and interacting with customers (27%).

“Many businesses have focused on digital transformation efforts to create a great experience for customers, but they have overlooked the experience managers and hourly employees have on a daily basis,” added Mondkar. “Digital transformation is key for businesses to create and operationalize an empowered workplace that attracts and retains hourly employees and their managers.”

More than 80% of hourly workers and their managers reported being as stressed or more stressed in 2021 as they were in 2020. As a result, many of them are reevaluating where and how they want to work. Competition for talent is intense, so businesses must look beyond offering only a living wage to attract and retain workers.

“We ask hourly workers to do so much, the more we can streamline their processes, the better it is for them,” said Executive Director of Information Systems, National Convenience Store Chain. “Legion is a competitive advantage for us in attracting workers. Everyone uses the app, and they want even more features, which is a sign that you have a great product.”

Legion WFM helps enterprises to optimize their labor efficiency through AI-powered demand forecasting, labor optimization, automated scheduling, and time and attendance. At the same time, it enables employers to offer an enhanced hourly employee experience with schedules that better match employees’ preferences, gig-like flexibility, and modern digital tools. Through the Legion WFM mobile app, employees can share scheduling preferences, view upcoming shifts, swap shifts, and more. These benefits are crucial for employee retention and engagement.

To view the complete survey report, click here. To learn more about Legion, visit https://legion.co.

About Legion

Legion Technologies is the global leader in AI-powered workforce management (WFM). The Legion platform optimizes labor efficiency and employee engagement simultaneously – at scale – enabling companies to significantly reduce labor costs, cut scheduling time in half, and achieve 95% employee engagement. Legion has been recognized as a Gartner Cool Vendor and included on JMP Securities’ Hot 100 List of the Best Privately Held Software Companies. The company is backed by Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures. For more information, visit https://legion.co

Contacts

Pragya Goel, SourceCode Communications

legion@sourcecodecomms.com

Accenture Acquires Workforce Insight, Expanding Enterprise Workforce Management Capabilities

NEW YORK–(BUSINESS WIRE)–Accenture (NYSE:ACN) has acquired Workforce Insight, a workforce optimization consultancy that provides workforce management and human capital management advisory and technology services. The acquisition enhances Accenture’s workforce management capabilities and further strengthens its ability to deliver HR transformation to clients.

WorkforceInsight

Founded in 2006 with headquarters in Denver, Colorado, Workforce Insight is a UKG, Workforce Software and Workday solutions provider, helping clients across the healthcare, manufacturing, retail and public sector industries evaluate, implement and adopt optimal workforce strategies and technologies. Its talented team of nearly 300 professionals are joining Accenture’s Workforce Management practice, part of the Intelligent Platform Services group, expanding its advisory and planning capabilities, and providing complementary data and analytics technology solutions.

“With an increased focus on business resilience and agility to compete and thrive during these extraordinary times, companies need a holistic, connected approach to workforce and human capital management to achieve and sustain operational excellence,” said Emma McGuigan, global lead of Intelligent Platform Services at Accenture. “Workforce Insight’s dedicated team of professionals, with deep industry knowledge and trusted relationships with technology providers, coupled with its solutions that address complex business challenges using advanced analytics, ideally complement Accenture’s capabilities and better position us to drive value for our clients.”

“For 15 years, Workforce Insight has been dedicated to providing industry-specific, analytics-based workforce management solutions and innovative adoption approaches that drive sustainable value,” said Don Giffels, founder and chief strategy officer of Workforce Insight. “Joining Accenture enables us to scale our capabilities and deliver our services to even more clients around the world, while also offering our people exciting new opportunities for growth.”

Financial terms of the transaction were not disclosed.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Forward-Looking Statements

Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “positioned,” “outlook” and similar expressions are used to identify these forward-looking statements. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those expressed or implied. Many of the following risks, uncertainties and other factors identified below are, and will be, amplified by the COVID-19 pandemic. These risks include, without limitation, risks that: the transaction might not achieve the anticipated benefits for Accenture; Accenture’s results of operations have been significantly adversely affected and could in the future be materially adversely impacted by the COVID-19 pandemic; Accenture’s results of operations have been, and may in the future be, adversely affected by volatile, negative or uncertain economic and political conditions and the effects of these conditions on the company’s clients’ businesses and levels of business activity; Accenture’s business depends on generating and maintaining ongoing, profitable client demand for the company’s services and solutions including through the adaptation and expansion of its services and solutions in response to ongoing changes in technology and offerings, and a significant reduction in such demand or an inability to respond to the evolving technological environment could materially affect the company’s results of operations; if Accenture is unable to keep its supply of skills and resources in balance with client demand around the world and attract and retain professionals with strong leadership skills, the company’s business, the utilization rate of the company’s professionals and the company’s results of operations may be materially adversely affected; Accenture could face legal, reputational and financial risks if the company fails to protect client and/or company data from security incidents or cyberattacks; the markets in which Accenture operates are highly competitive, and Accenture might not be able to compete effectively; Accenture’s profitability could materially suffer if the company is unable to obtain favorable pricing for its services and solutions, if the company is unable to remain competitive, if its cost-management strategies are unsuccessful or if it experiences delivery inefficiencies or fail to satisfy certain agreed-upon targets or specific service levels; changes in Accenture’s level of taxes, as well as audits, investigations and tax proceedings, or changes in tax laws or in their interpretation or enforcement, could have a material adverse effect on the company’s effective tax rate, results of operations, cash flows and financial condition; Accenture’s ability to attract and retain business and employees may depend on its reputation in the marketplace; as a result of Accenture’s geographically diverse operations and its growth strategy to continue to expand in its key markets around the world, the company is more susceptible to certain risks; Accenture’s business could be materially adversely affected if the company incurs legal liability; Accenture’s work with government clients exposes the company to additional risks inherent in the government contracting environment; Accenture’s results of operations could be materially adversely affected by fluctuations in foreign currency exchange rates; if Accenture is unable to manage the organizational challenges associated with its size, the company might be unable to achieve its business objectives; if Accenture does not successfully manage and develop its relationships with key alliance partners or fails to anticipate and establish new alliances in new technologies, the company’s results of operations could be adversely affected; Accenture might not be successful at acquiring, investing in or integrating businesses, entering into joint ventures or divesting businesses; if Accenture is unable to protect or enforce its intellectual property rights or if Accenture’s services or solutions infringe upon the intellectual property rights of others or the company loses its ability to utilize the intellectual property of others, its business could be adversely affected; Accenture’s results of operations and share price could be adversely affected if it is unable to maintain effective internal controls; changes to accounting standards or in the estimates and assumptions Accenture makes in connection with the preparation of its consolidated financial statements could adversely affect its financial results; Accenture might be unable to access additional capital on favorable terms or at all and if the company raises equity capital, it may dilute its shareholders’ ownership interest in the company; Accenture may be subject to criticism and negative publicity related to its incorporation in Ireland; as well as the risks, uncertainties and other factors discussed under the “Risk Factors” heading in Accenture plc’s most recent Annual Report on Form 10-K and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture’s expectations.

Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.

Contacts

Hannah Unkefer

Accenture

+1 206 839 2172

hannah.m.unkefer@accenture.com

UKG Recognized for Best-In-Class Workforce Management

LOWELL, Mass. & WESTON, Fla.–(BUSINESS WIRE)–#AwardsUKG (Ultimate Kronos Group), a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, has been named a Leader in the Nucleus Research Workforce Management Value Matrix 2021 with “best-in-class workforce management” for organizations with more than 2,500 employees. This honor follows the company’s Leader position in the Nucleus Research HCM Technology Value Matrix 2021, where UKG was recognized for the best functionality in the entire HCM market.

UKG cmyk

“UKG has helped synergize our company as it relates to timekeeping, creating best practices for our people, and delivering proper workforce management to our locations across the organization,” said Phil Mette, chief information officer at Eclipse Advantage. “To have a partner that really understands our business, goes to great lengths to help us learn the product better, and ensure the success of our teams is fantastic.”

Nucleus Research specifically cites “best-in-class workforce management” for organizations leveraging UKG Dimensions for its leading timekeeping, scheduling, absence management, vaccination management and attestation, forecasting, data collection, and workforce analytics. It also highlights UKG solutions’ purpose-built industry-specific capabilities for healthcare, manufacturing, retail and hospitality, and other sectors, helping organizations thrive.

In addition, Nucleus credits UKG for continuous innovation that “expands the definition of workforce management.” As one example, the report points to UKG HR Service Delivery, which empowers UKG customers to manage employee case files electronically and collect eSignatures from frontline or dispersed employees to accelerate digital-transformation initiatives.

“We have been a UKG customer for more than 20 years and feel fortunate to have a partner that is so invested in our people and our future,” said Jeri Hamilton, director of HR at Baptist Community Services. “From the first day of our partnership, we have received the full spectrum of support we need from our UKG sales, services, and customer success teams, and we are excited about this next phase of our journey.”

Dimensions is an AI-powered global workforce management suite. Cloud native and mobile first, it delivers embedded analytics and deep, real-time insights to empower team success. Nucleus says Dimensions “provides actionable insights, purpose-built for C-level executives, to concisely uncover progress on KPIs as well as reveal inequitable practices and unethical behaviors impacting engagement, compliance, and labor costs.” The Dimensions open-API platform (API PaaS) hosts the development and delivery of hundreds of integrations and solution extensions that simplify the workplace technology experience.

“UKG will never stop building on our rich history as a leader in workforce management and human capital management as we strive to be one of the world’s most innovative and people-centric companies,” said Chris Todd, president at UKG. “We are committed to leading the way and helping our customers ensure their people thrive, especially those on the frontlines who must be present to do their jobs.”

About UKG

At UKG (Ultimate Kronos Group), our purpose is people. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG delivers award-winning Pro, Dimensions, and Ready solutions to help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has 13,000 employees around the globe and is known for an inclusive workplace culture. The company has earned numerous awards for culture, products, and services, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit ukg.com.

Copyright 2021 UKG Inc. All rights reserved. For a full list of UKG trademarks, please visit ukg.com/trademarks. All other trademarks, if any, are property of their respective owners. All specifications are subject to change.

Follow UKG on Facebook, Instagram, LinkedIn, Twitter, and YouTube.

Contacts

UKG Contact:
Dan Gouthro

+1 978 947 7310

daniel.gouthro@ukg.com

For Sales Information:
UKG

+1 800 432 1729

ukg.com

Colorvision International Strengthens People Operations, Drives Efficiency with UKG Ready

LOWELL, Mass., & WESTON, Fla.–(BUSINESS WIRE)–UKG (Ultimate Kronos Group), a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, announced today that Colorvision International, a digital-imaging organization providing souvenir photography for attractions worldwide, is strengthening its people operations and creating meaningful experiences and efficiencies with UKG Ready.

UKG cmyk

Colorvision partners with hospitality groups and theme parks such as Universal Orlando Resort, Walt Disney World Resort, and SeaWorld to create photo souvenirs for guests at more than 100 locations globally. With UKG Ready, the organization has reduced the time it spends sorting, filing, and managing paperwork by 95%, allowing the organization to focus more time on cultivating an exceptional guest experience by attracting and retaining top talent.

“We have saved a tremendous amount of time by digitizing and automating our HR processes with UKG Ready,” said John Racine, director of HR at Colorvision. “Before UKG, we had to sift through mountains of paperwork to locate employee information, review and approve time-off requests, and process benefits enrollment information. Now, we can go into Ready and everything is right there.”

Since going live on the unified workforce management and HCM solution in 2018, Colorvision has created an empowering, personalized, and mobile-first experience for employees, who can complete nearly any HR-related task from a mobile device. Employees can view and complete onboarding activity, access W-2s, submit time-off requests, and view their schedules from wherever they are — at home, working remotely from a theme park, or shipping supplies from one of Colorvision’s warehouses. Managers who were previously dependent on paper-based HR processes can also complete important documents such as I-9 employment verification from their mobile device, which helps to expedite hiring.

“By removing manual processes, I’ve been able to free up several hours a week for my HR generalist,” said Racine. “That allows her to spend valuable time on community outreach efforts such as networking with community members as well as organizations that support individuals with autism and related disabilities as we increasingly look to hire for open positions across our various locations.”

Colorvision has streamlined recruiting and onboarding with Ready’s “quick apply” functionality, which leverages shorter application forms and has reduced the time it takes the organization to find qualified candidates. Racine said the tool has led to an increased number of applications and interviews. Additionally, mobile capabilities allow job seekers to quickly and easily apply via a smartphone and receive text and email notifications throughout the recruiting and hiring process.

The Ready mobile app has also led to a more empowering experience for all, especially field managers who no longer have to physically return to the office or mail important employee documents to corporate headquarters.

“The ability to update or upload information directly to UKG Ready in real time from anywhere has been critical for us, especially throughout the COVID-19 pandemic,” said Racine. “Ready has made our lives easier in so many ways, and we have yet to explore all the possibilities.”

“The importance of modernizing the employee experience to align with the sophisticated expectations of today’s in-demand candidates cannot be overstated,” said Chris Todd, president at UKG. “Any organization operating in the hospitality market is dependent on its people to delight customers and facilitate a truly remarkable guest experience, which means its #1 priority must be to engage and empower its people with the proper tools to succeed. With UKG Ready, Colorvision is reimagining the employee experience by creating greater efficiencies as well as attracting and retaining top talent, which is crucial to driving engagement and retention.”

Supporting Resources

About UKG

At UKG (Ultimate Kronos Group), our purpose is people. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG delivers award-winning Pro, Dimensions, and Ready solutions to help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has 13,000 employees around the globe and is known for an inclusive workplace culture. The company has earned numerous awards for culture, products, and services, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit ukg.com.

© 2021 UKG Inc. All rights reserved. For a full list of UKG trademarks, please visit ukg.com/trademarks. All other trademarks, if any, are property of their respective owners. All specifications are subject to change.

Contacts

UKG Contact:
Alexa Micklovich

Phone: +1 978 947 4135

alexa.micklovich@ukg.com

For Sales Information:

UKG

Phone: +1 800 432 1729

Website: ukg.com